ERP Application Support Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently assisting an Irish software company providing cutting-edge ERP solutions to clients across Ireland and the UK to identify an experienced ERP Applications Specialist to cover a 12 month maternity cover contract. The company has experienced steady growth as a result of their client centric approach.
The ideal person will have a genuine interest in ERP solutions and will have a passion for working with innovative technologies. If you are someone who enjoys assisting companies to leverage digital solutions to maximise efficiencies then this position will really interest you. Full training as a technical subject matter expert in on their solution ill be given along with Jira Service Management training.
Key Responsibilities
Preferred Skills Attributes and Experience
The ideal person will have a genuine interest in ERP solutions and will have a passion for working with innovative technologies. If you are someone who enjoys assisting companies to leverage digital solutions to maximise efficiencies then this position will really interest you. Full training as a technical subject matter expert in on their solution ill be given along with Jira Service Management training.
Key Responsibilities
- Become a Subject Matter Expert in the product and utilise that expertise effectively to help customers. Share and deliver knowledge with peers.
- Leverage Jira Service Management to empower teams streamline workflows and drive process improvement.
- Be a Customer Advocate providing support to users/administrators of our platform contributing to the growth of best practices for delivery of support services.
- Manage customers expectations and experience in a way that results in high customer satisfaction.
- Provide clients with training and user documentation.
- Manage user acceptance testing (UAT) and releases for software deployment and change initiatives.
- Drive Service level agreement (SLA) support and key performance metrics.
- Develop & document policies and procedures to optimise customer support function.
- Produce regular reports on Support Activity to Management.
- Contribute to the development of internal knowledge base and customer solution portal.
- Understand customer use cases perform troubleshooting and replicate issues to verify potential product related bugs by writing SQL scripts to diagnose root cause.
- Report to Senior Project Manager regarding daily tasks and priorities.
Preferred Skills Attributes and Experience
- Qualification in Business Information Systems or related discipline.
- Desire to lead own and develop a best-in-class support environment.
- Experience in providing first level support for Business Enterprise Applications such as SAP Business One Sage 200 Dynamics 365 or other ERP software.
- Experience in the use of Data Analytics and Visualisation software such as Power BI would be a distinct advantage.
- Proficiency with SQL Server and SQL scripting.
- Strong aptitude for learning new technologies.
Required Experience:
IC
About Company
SureCandidate Recruitment is a boutique recruitment agency serving the Finance, Sales, Software and IT industries with recruitment offices in Dublin, Cork and Limerick.
