IT Senior Specialist Ireland

IT Senior Specialist

Primary Job Function

Responsible for supporting the day-to-day operations stability and performance of enterprise applications. Ensures applications meet business needs through monitoring incident resolution and continuous improvement. Collaborates with business IT and vendors to maintain reliable and efficient service delivery.

Core Responsibilities

• Support daily application operations ensuring availability and performance

• Monitor systems troubleshoot issues and resolve incidents in a timely manner

• Manage tickets using ITSM processes (incident problem change)

• Maintain documentation (runbooks SOPs knowledge articles)

• Perform root cause analysis and implement preventive fixes

• Support releases upgrades and change activities

• Communicate status issues and resolutions to stakeholders

• Assist in maintaining compliance with GxP and regulatory requirements.

• Support validation activities including testing documentation and audit readiness.

• Ensure adherence to data integrity security and access control policies.

• Collaborate with cross-functional teams and vendors to escalate and resolve technical issues.

• Identify opportunities for process improvement and automation

• Provide on-call support as needed

Qualifications

• Bachelors degree or equivalent experience

• 4 years experience in of application support IT operations or service delivery roles.

• Knowledge of ITSM processes and tools (e.g. ServiceNow Jira)

• Strong troubleshooting and communication skills

• Familiarity with system integrations databases or cloud environments preferred

• Exposure to regulated environments (GxP Pharma/Med Dev Life Sciences) is preferred.

Purpose

Ensure stable secure and efficient application operations to support business continuity.