PT Front Office Representative (PRN)

PT Clinic Front Office Representative (PRN)

Location: St. Augustine FL (US-1 Clinic) Schedule: Per Diem / As Need Bases

About Us

Established in 2001 Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in scheduling insurance verification and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

Greet and check in patients promptly and professionally

Collect and verify patient demographic insurance and consent information

Schedule appointments and follow-up visits

Verify insurance eligibility referrals and authorizations

Collect copays coinsurance and outstanding balances

Answer basic billing and insurance questions and escalate complex issues as needed

Scan and update patient documents accurately

Communicate schedule delays to patients in the lobby

Maintain and balance a secure cash drawer daily

Follow front office procedures and HIPAA guidelines

Maintain a clean organized and confidential workspace

Qualifications

High school diploma or GED preferred

Minimum of 1 year of front office or patient registration experience in a medical setting

Knowledge of insurance processes medical terminology and scheduling systems

Strong communication and customer service skills

Ability to handle sensitive situations with empathy and professionalism

Bilingual (English/Spanish) strongly preferred

Payment collection experience preferred

Work Environment & Physical Requirements

Standard medical office environment

May require travel between clinic locations

Ability to sit stand bend and use a computer throughout the day

Required Experience:

Unclear Seniority