Sr Business Control Specialist Issue Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify track and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls managing cases and reporting results

• Executes initiatives by identifying areas of potential testing automation procedural updates thematic trends test script updates and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams internal audits and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

LOB Job Description:

Senior Business Control Specialist Issue Manager (IM) is accountable for the endtoend governance execution and resolution of enterprise issues arising from risk assessments control testing audits regulatory exams and operational events. The role ensures issues are accurately identified wellscoped timely remediated and sustainably closed in alignment with Bank of Americas Risk Framework regulatory standards and Enterprise Issue Management (EIM) policy.

This role operates with independent judgment strong risk acumen and frequent engagement with senior leaders across Lines of Business (LOBs) Risk Compliance Audit and Technology.

Primary role is to facilitate the oversight and management of their assigned issues portfolio in accordance with the requirements of the Client Services Issues and Governance process and act as an ambassador of Bank of Americas risk culture. Manage portfolio of issues and risks to ensure compliance with Service Levels set with Client Services and Issues Management standards. IM will be required to interact and build routines with multiple levels of Client Services Leadership and partners within the Bank to effectively manage their issue portfolio.

Required Skills:

• 1-2 years Risk Management or Issues Management experience

• Proven ability to create executive level PowerPoint presentations to convey complex ideas in a clear and concise manner

• Adept at building strong business partnering and relationships across the Bank

• Ability to handle multiple priorities

• Strong attention to detail and high quality of work product(s)

• Ability to navigate in a highly complex organization and operate effectively in changing environments

• Excellent written and oral communication skills

• Analytical abilities problem solving strong organization ability to advocate for and influence others

• Must be a highly motivated self-directed individual capable of supporting multiple projects under tight deadlines and in an environment where business needs/priorities may change

• Experience facilitating regular workgroup meetings/work sessions and develop/track project timelines where appropriate

• Active participation and ability to influence during the identification and tracking of issues/ risks and identification of action plans to resolve issues/ risks maintaining momentum on mitigation plan deliverables

• Competency with Microsoft Office: Outlook Word PowerPoint Excel OneNote Co-Pilot

Desired Skills:

• Previous Issue Management / Project Management

• PMP Certification

• Bachelors Degree or higher in related field

• Strong functional knowledge within the Client Services space

• Ability to multi-task with a high degree of organization within a dynamic fast-paced environment

Skills:

• Controls Management

• Issue Management

• Monitoring Surveillance and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

*** Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week:

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