Customer Engagement Field Applications Engineer

Company Overview

Job Description/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

As a Field Applications Engineer at KLA you will serve as the trusted technical leader and primary interface between KLA and our customers driving successful deployment adoption and competitive differentiation of KLAs overlay metrology solutions. This role requires a selfmotivated engineer with strong technical depth excellent communication skills and the ability to lead complex customer engagements independently.

• Serve as the primary technical interface between KLA and customer
• Deliver applications support for KLAs overlay metrology tools at customer fabrication facilities.
• Lead customer engagements including product evaluations new tool introductions and drive competition.
• Drive customer success by conducting acceptance tests recipe development hands-on training and pre-sales technical enablement.
• Cultivate strong customer relationships by understanding their technical needs aligning solutions and ensuring satisfaction through onsite support.
• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
• Develop and share Best Known Methods (BKMs) SOP ( Standard Operating Procedures ) materials and technical documentation to empower global Field Applications teams.
• Act as a cross-functional bridge aligning customer feedback with engineering sales and marketing to drive continuous improvement.
• Analyze complex technical issues apply statistical methods and deliver innovative data-driven solutions.
• Report regional insights and escalate field issues to product divisions ensuring timely resolution and product evolution

Desired Attributes

• Highly selfmotivated accountable and comfortable operating independently in a customerfacing environment.
• Strong verbal and written communication skills with the ability to translate complex technical concepts to diverse audiences.
• Demonstrated technical leadership including the ability to lead customer engagements mentor peers and influence crossfunctional teams.
• Proven problemsolving skills and comfort working in fastpaced semiconductor manufacturing environments.

Minimum Qualifications

• Masters Level Degree and 0 years related work experience; Bachelors Level Degree and related work experience of 2 years.
• English fluency.

Preferred Qualifications

PhD in a STEM field

Experience coding in a technical language (Python Matlab etc.)

Experience in semiconductor fabrication

Minimum Qualifications

Masters Level Degree and 0 years related work experience; Bachelors Level Degree and related work experience of 2 years

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at 1- to request accommodation.

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