Security Specialist, Global Operations

Who We Are Looking ForThe role is an entry-level position for those who have an interest in a career in risk management and an aptitude for providing security advice and assistance to clients in difficult situations. The position is ideal for someone either looking to begin or build on a career in security and risk management learning valuable skills and experience in an operational setting. The Crisis24 Global Operations Centers are at the heart of the delivery of operational tasks for our clients globally handling a range of situations from routine monitoring to supporting complex security and evacuation tasks. The candidate must be able to effectively balance the efficient delivery of daily tasks alongside being able to deal with and help to resolve unexpected complex events including giving immediate support and advice to people in live security incidents. Central to the role is the ability to work under pressure clearly and calmly to work effectively in a global team to deliver solutions in real time in combination with being able to run routine daily tasks with focus and You Will Work OnCrisis24 seeks a Security Operations Specialist to join our Annapolis MD Global Operations Center supporting live operations proactive threat monitoring and emergency response tasks. This includes the coordination and oversight of various global operations involving emergency safety support evacuation security and protection tasks in high-risk and challenging locations the proactive threat monitoring of client personnel and assets globally and the compilation of threat information and mitigation advice. The position holder works a day rotating a 9-hour shift pattern from 0700-1600 with a one-hour break. You must be responsible diligent composed under pressure and have demonstrated high-quality written and verbal the research and assessment of a threat environment for proposed task/travel using a range of privileged and open-source platforms/research networksPrepare compile and distribute travel security advice and risk assessments before or during client travel to higher-risk locationsSupport the research and delivery of pre-travel briefings and presentations to a range of travelers (including deploying expats academia NGOs corporate travelers C-suite etc.)Brief on current threats associated risks and suggest safety measuresMonitor requests and supply the content to global travel security requests from deployed personnel in-country travelers clients and on-the-ground security teamsProvide travel security & emergency advice mitigation measures and recommendations to travelers clients and organization points of contactUtilizing open-source intelligence proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well-being of personnelSupport the coordination of ad hoc travel security secure transport and protection tasksSupport security response contingency planningKeeping superiors apprised of escalating situationsAssist with research and review of deteriorating locations identifying potential exit routes transport hubs relocation sites border crossings and the compilation of associated mapping and information to aid preparationUtilize tracking platforms to monitor events and action at risk notificationsInitiate mass communications and confirm welfare statusReact to major security incidents by providing immediate support and advice ensuring the safety of potentially affected assets and producing situation reports for client awarenessRespond to Special Risk (Kidnap Ransom & Extortion) calls gathering the key information and quickly escalating internally to the specialist departmentSupport the delivery of tracking solutionsMonitor & react to system notifications and customer messagesOut of hours provide first response to activations & issuesSupport the coordination and communication of security evacuation and emergency tasksProvide operational and tactical intelligence support (including location monitoring information collation & threat mapping) to live operations including emergency evacuations crisis and incident response tasksSupport the compilation of post-operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposesDocumenting and logging in historical archivesFollow and adhere to Crisis24 security response & client standard operating proceduresAdhere to Company policies with a focus on Information Security and Data ProtectionRetain and understand a familiarization of Crisis24 servicesSpecific understanding and knowledge of security department services procedures systems and client & partner relationshipsProvide day-to-day support and guidance to new front-line staff and Security Specialists ensuring consistency competence & efficiency in security-related response handling and operational tasksStrive to deliver the highest standards of service to customersHighlight and contribute recommendations for improved performance process and service deliverySupport the training coaching and mentoring of new startersParticipate in Global Operations Centre drills and exercisesAd hoc travel security safety and operationally related tasks duties and support as required by the Head of Security UKWho You Will Work With The successful candidate will work as part of a team of Security Operations Specialists within our Global Operations Centre and the role requires close collaboration between team members to deliver on tasksThe Security Operations Specialists work closely with the Management team who will both provide support and instructionDuring complex tasks the Security Operations Specialists work alongside Operations Managers to plan run and deliver operational support to clientsAs part of a global team the role also regularly works closely with Crisis24 colleagues in various locations to help deliver services to clients both internal and externalWhat You Will Bring Native / Fluent English reading and written ability requiredAdditional language skills (verbal and written)are an advantageEffective presentation interpersonal written and verbal communication skills in English; must be able to brief personnel in distress internal & external stakeholders and senior business leadersReliable team player with the ability to carry additional responsibilities calmly and professionallyAbility to work with minimal supervision and self-motivateA robust solutions-oriented person with a proactive approach to complex challengesA good sense of judgment and the application of critical thinking skills are essentialExcellent organizational & administrative skills with a keen eye for detailAbility to research digest and evaluate various sources and associated information topicsCapable of quickly assessing a situation and making a decision based on a clear and definable rationale taking responsibility for the outcomeStrong time management skills with the ability to coordinate and prioritize tasks with competing timelines in a fast-moving environmentAbility to handle stressful situations and adapt to rapidly changing operational requirementsExcellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systemsWorldwide geographical knowledge is essential with an active interest in current affairsAdditional language(s) a plusHigher education qualification in a related field is an advantage but not essentialHourly rate starts at $27.00