Technical Support ConsultantProduction Team Lead
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Job Location:
Fredericton - Canada
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
At Teledyne CARIS a division of Teledyne technologies we have a simple but ambitious mission: develop market-leading data processing and ocean mapping software solutions which provide more reliable and more accurate data for faster decisions. From monitoring and protecting our natural resources to increasing safety and productivity in the hydrographic industry Teledyne CARIS is connecting the digital world and the real world. Our products are used in a wide array of applications to create digital maps of the seafloor secure assets and people detect objects in the ocean navigate safely provide security around the globe and protect our environment.
You aspire at making an impact and want the excitement of being on a team that wins
Teledyne CARIS is seeking a Senior Technical Support Consultant/Production Team Lead to provide expertlevel support for our cartographic production software portfolio. This role blends deep technical expertise with team leadership ensuring outstanding customer support while contributing to the growth and evolution of training and consulting services particularly in S100 and S101 ENC production.
This is a highly visible role that partners closely with customers product teams and internal stakeholders to enable successful adoption of CARIS solutions and advance modern hydrographic and charting workflows.
What You Will Do:
Serve as a senior technical authority for CARIS Cartographic Production software and 7Cs Validation Tools providing expert guidance on advanced workflows configuration data integrity and standards compliance.
Resolve complex customer issues and technical escalations acting as a final point of resolution for highimpact cases requiring deep product domain and standards expertise.
Deliver highquality technical support and software training to customers and partners through a combination of remote sessions inoffice engagements and onsite visits adapting content to varying levels of user proficiency.
Support and guide customer transitions from S57 to S100 / S101 workflows including data conversion validation production best practices and alignment with evolving international charting standards.
Collaborate crossfunctionally with Development Projects and Sales teams to improve software usability customer solutions documentation and support processes while ensuring customer feedback is reflected in product evolution.
Mentor and guide technical consultants and support team members providing knowledge sharing technical coaching and contributing to the definition of support best practices service quality standards and escalation procedures.
Identify and help drive opportunities for automation and AIassisted improvements within support validation training and consulting workflows to improve efficiency consistency and customer outcomes.
Travel internationally (approximately 2530%) to support customer engagements training delivery consulting services and collaboration with global stakeholders.
What You Need:
Demonstrated expertise supporting CARIS Cartographic Production software in a live production environment including handson experience with ENC creation validation quality control and delivery workflows supporting operational charting organizations.
Strong understanding of hydrographic and cartographic production workflows including data compilation feature attribution quality assurance validation and lifecycle management within ENC and geospatial production contexts.
Masters degree in Geomatics Hydrography Geospatial Science or a related field or an equivalent combination of education and 10 years of progressive handson industry experience in hydrographic or cartographic production environments.
Indepth experience with IHO standards including practical application and interpretation of S57 and advanced knowledge of S100based products particularly S101 ENC specifications validation rules and transition considerations.
Python scripting experience used to enhance production workflows automate validation or analysis tasks and support troubleshooting; complemented by working knowledge of cloud platforms and web services (AWS and/or Azure) within geospatial or enterprise application environments.
Experience working with geospatial databases including PostgreSQL/PostGIS and Oracle with an understanding of spatial data structures performance considerations and integration with production and validation tools.
Proven leadership and mentoring capability with experience guiding junior consultants or technical support staff sharing best practices and influencing team standards while maintaining a collaborative serviceoriented culture.
Strong customerfacing and consulting skills including the ability to build trust with technical and nontechnical stakeholders clearly explain complex concepts and deliver confident solutionfocused guidance.
Excellent verbal and written communication skills with fluency in English required; proficiency in additional languages is considered an asset in support of international customers and partners.
Willingness and ability to travel internationally to support onsite customer engagements training delivery consulting activities and collaboration with global teams.
What We Offer :
The opportunity to be part of a global team advancing the future of hydrographic and charting technology
A role where you can influence industrycritical standards including the evolution and adoption of S100 / S101
Direct collaboration with leading customers and organizations worldwide tackling realworld highimpact technical challenges
The ability to make a meaningful technical and industry impact through expertlevel support consulting and innovation
Exposure to a growing innovative environment that values technical excellence continuous learning and knowledge sharing
A platform to shape best practices services and solutions used by the global hydrographic community
Competitive compensation and comprehensive benefits.
Professional development across Teledynes global network.
Stability and growth within a renowned technology leader.
What happens next :
Apply online and our Talent Acquisition team will review your application. If selected youll be invited to an initial conversation followed by interviews with the hiring team. Well keep the process transparent and timely so you always know what to expect.
All applicants must meet applicable export control background verification and compliance requirements.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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Required Experience:
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About Company
Get leading-edge marine equipment & technology from market leader Teledyne Marine, including: imaging, instruments, interconnect, seismic + vehicles. See how!
