Product Manager Portal & Member Servises

Were Hiring!Product Manager Portal & Member ServicesToronto TYPE: Permanent Full-TimeHIRING RANGE: $84480 to $105600REASON FOR HIRING: New RoleWORK MODEL: HybridLANGUAGE: English French is an assetWHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200000 songwriters composers and music publishers. Through licensing global royalty collection and advocacy we help creators to keep making the music that entertains moves and inspires us OUR COMMITMENT TO DIVERSITY EQUITY INCLUSION AND ANTI-RACISMSOCAN thrives with a variety of viewpoints identities and backgrounds and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles regardless of gender identity gender expression ethnicity race age culture sexual orientation religious belief or physical ability. Learn more about SOCANs commitment to Inclusion & WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether well help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule (possible flexible work options i.e. 4-day work week (position based)Twelve paid sick days annually (including five personal days) Access to SOCAN fitness facility Annual Performance Incentive bonus (dependent on a personal and company performance) Defined contribution Pension PlanComprehensive health and dental benefits programInclusive and collaborative working environmentABOUT THE ROLEWere looking for a Product Manager Portal & Member Services to own and evolve our Member Portal and related digital products. These key platforms are used by music industry stakeholders such as songwriters composers publishers and managers to manage accounts access music catalogs review royalty information and interact with support is a strategic role that sits at the intersection of business technology and user experience. Youll be responsible for shaping product vision driving meaningful outcomes for members and enabling internal teams through clear priorities strong product practices and effective stakeholder YOULL DO / KEY RESPONSIBILITIESProduct Strategy & Ownership (25%)Own the product vision and roadmap for the Member Portal and a broader portfolio of member facing and internal productsBalance near term delivery with long term value aligning enhancements with business priorities regulatory needs and member outcomesUse data research and operational insights (e.g. usage analytics support tickets member feedback) to gather requirements identify pain points and opportunities and define key feature / experience requirementsIdentify cross product dependencies and drive portfolio level prioritization decisionsDelivery & Execution (25%)Own and prioritize the product backlog defining features enhancements and bug fixes in partnership with Business Analysts and delivery teamsProvide clear problem statements outcomes and priorities to enable high quality requirements and user storiesPartner with delivery teams through sprint planning backlog refinement demos and go live readinessMake scope and priority trade off decisions to maintain momentum and maximize business impactProduct Practice & Enablement (15%)Design and evolve a scalable product management framework covering discovery delivery measurement and lifecycle managementEstablish shared standards for product artifacts (e.g. product briefs roadmaps OKRs metrics)Coach and mentor peers in product thinking discovery techniques and outcome oriented deliveryDevelop playbooks templates and learning materials to strengthen product capability across the organizationLead release enablement and adoption planning including release notes FAQs training content and rollout readinessStakeholder Engagement (15%)Build trusted relationships with key stakeholders across Royalty Collections Royalty Services and Operations Finance Information Technology and Membership including those who represent the interests of publishers songwriters and composersAct as the primary point of contact for product strategy prioritization and trade off decisionsEngage external stakeholders to validate needs and test proposed solutionsProvide clear executive level updates on vision progress risks and decisions requiredService Design & Member Experience (10%)Apply service design methods (e.g. journey mapping service blueprinting) to understand end to end member experiencesEnsure product decisions are grounded in user research usability principles and real member needsAnalytics & Measurement (10%)Define and track key product metrics and KPIs in partnership with analytics teamsChampion experimentation hypothesis driven development and continuous improvementTranslate data into clear insights and recommendations for leaders and stakeholdersWHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE5 years of experience in product management digital platforms or portal based products3 years of experience working with complex data driven systems e.g. financial reporting catalogs CRM (e.g. Dynamics) and ERP platforms and exposure to CMS tools or analytics platformsPost secondary education in computer science product management or other related fieldProven ability to own products end to end and manage competing priorities across multiple initiativesStrong stakeholder management communication and decision making skillsComfort navigating ambiguity and complex workflowsExperience in the music industry music publishing media or rights management preferred Familiarity with royalty processing music catalog management or metadata standards an assetExperience with external facing portals supporting multiple user roles and permissions an assetACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race colour religion sex ancestry national origin ethnic origin age disability citizenship veteran status sexual orientation record of offences marital status family status or any other characteristic protected by federal provincial or local law regulation or you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable inclusive and diverse company and we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to applyHOW TO APPLYIf youre interested in joining us wed love to hear from you: you for your interest in our company; we will be in touch with those candidates we wish to learn more about SOCAN go to . You can also follow us on LinkedIn Twitter Instagram and Facebook (@SOCANmusic/@SOCANmusique).