Contract Social Media Manager

Talkdesk is seeking a part-time social media contractor to manage our social media presence for 20 to 30 hours per week for approximately 10 weeks starting in early May. This role focuses on execution coordination and community management ensuring our content calendar stays active and internal requests are handled efficiently.

Core Responsibilities

Social Content & Scheduling

• Organize and schedule content across LinkedIn X Facebook and Instagram using Sprout Social.
• Write original LinkedIn copy that follows the established Talkdesk brand voice then adapt it for other social channels.
• Ensure every post utilizes a social-specific URL generated via a UTM Builder.
• Execute posting schedules based on content type: major launches minor updates and a specific pre/during/post-event cadence.

Community Engagement & DM Management

• Conduct community management sweeps daily.
• Like and respond to all positive content reshares and comments from both partners and customers to maintain neutral high-quality engagement.
• Monitor inbound DMs.

YouTube & Technical Coordination

• Monitor Jira for new video clip notifications.
• Upload videos to YouTube and generate descriptions using the YouTube Description Creator.

Workflow & Prioritization

• Monitor and organize requests coming from email Jira Slack and Asana into the Master Content Calendar.
• Label and color-coordinate new content and use evergreen posts to fill scheduling gaps.
• Participate in weekly 1:1s and syncs.

Requirements & Tools

• Expert-level use of Sprout Social for scheduling and advocacy.
• Experience with Jira Slack and Asana for task management and communication.
• Strong ability to mimic brand voice and adapt messaging for different platforms.
• Familiarity with UTM building and AI-assisted content generation.

Pay Range (Base Pay): $15000
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays:Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window:The application window is expected to close at least 3 days from the posting date. The application was posted on 04/24/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at .

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.