Workplace Experience Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary:

The Workplace Experience Manager oversees daily office operations leads the workplace team and serves as the primary point of contact for client service needs and escalations. This role ensures a highquality safe and efficient work environment by managing mail operations facilities support vendor coordination training reporting and overall workplace experience standards. The Manager drives team performance resolves issues proactively and maintains strong relationships with building partners and internal stakeholders.

Responsibilities:

• Serve as the clients primary contact for service needs escalations and issue resolution.

• Provide leadership coaching and development for Workplace Experience Associates.

• Communicate team goals monitor performance and address strengths and improvement areas.

• Ensure all safety security and compliance procedures are consistently followed.

• Oversee all mail and package operations including receiving processing and delivery.

• Create shipping labels and support users with courier and postage systems.

• Maintain a clean safe and organized workplace including pantries conference rooms and common areas.

• Manage office supply inventory convenience copier/kiosk areas and equipment service requests.

• Perform daily facilities walkthroughs and manage work orders through building systems.

• Coordinate with building management and vendors for maintenance repairs and service needs.

• Support employee moves furniture relocation and conference room setups including AV equipment.

• Ensure bathrooms are maintained and stocked throughout the day.

• Oversee new hire monthly crosstraining and siterequired training programs.

• Prepare and update Monthly Management Reports and Quarterly Business Reviews.

• Respond promptly to client issues and escalate critical matters to leadership without delay.

• Provide general facilities support and complete additional duties as assigned.

Qualifications:

• 5 years of experience in an office facilities or workplace services environment.

• 5 years of experience with Microsoft Office (Word Excel Outlook).

• Strong leadership coaching and teambuilding skills.

• Exceptional customer service verbal communication and phone skills.

• Professional demeanor appearance and attitude.

• Ability to remain calm resilient and solutionsfocused under pressure.

• Strong judgment problemsolving ability and discretion with confidential information.

• Flexible adaptable and comfortable in a fastchanging environment.

• Assertive resourceful and proactive with strong initiative.

• Ability to lift up to 50 lbs.

Required Experience:

Manager