Senior Implementations Specialist

at Rain Instant Pay (View all jobs)

Remote (US)

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. serving 3.5 million employees and backed by top investors like QED and Prosus. Weve raised nearly $400M in fundingincluding the largest Series A in fintech historyand just closed our Series B to fuel our next stage of hypergrowth.

As a Senior Implementations Specialist at Rain you can operate in a fast-paced dynamic environment. You nerd out about SaaS integrations and are naturally curious. You believe that data-led decision making is the norm. You see feedback or failure as motivation to learn and grow. And you relate to our core mission of helping people find financial freedom.

What youll do

• Support external clients and internal teams in the implementation of Rain for both new and existing customers
• Properly scope out customer needs and requests during implementations to make sure our solution solves their existing problems
• Proactively project manage the implementation process end-to-end to achieve customers target timelines and goals communicating to all stakeholders any changes or updates as needed
• Configure and implement customers in accordance with best practices to drive adoption and maximize revenue potential
• Partner with Sales and Customer Success teams to drive a timely and well organized implementation process escalating issues to various stakeholders as necessary
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements & needs
• Support in the development and documentation of processes and best practices
• Proactively look for opportunities of improvement in existing processes to help support Rains overall growth

Who you are

• 2 years of relevant implementation or onboarding experience
• 1 year in a customer facing role managing stakeholders and timelines
• Strong project management and prioritization skills
• Demonstrated ability to manage multiple projects at once without compromising
• Experience working with JIRA Hubspot Salesforce and similar systems of customer record
• Experience with HCM and HR Tech preferred
• General curiosity and desire to learn

Who We Are
Rain is filled with people with a deeply rooted passion for our mission who embrace diversity throughout our global team and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation
$80000 - $85000 Base $90000 - $100000 OTE Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team
Along with competitive salaries Rain offers great benefits including:

• Flexible PTO
• Medical Dental Vision Life Disability coverage
• Parental leave
• Monthly stipend
• Equity options

As part of our dedication to the diversity of our workforce Rain is committed to Equal Employment Opportunity and does not discriminate based on race religion color national origin ethnicity gender sex (including pregnancy) protected veteran status age disability sexual orientation gender identity gender expression or any unlawful criterion existing under applicable federal state or local laws. If you need assistance or accommodation due to a disability you may contact us at emailprotected.