Student Success Specialist Designated School Official

The Student Success Specialist Designed School Official provides proactive outreach case management support and targeted interventions to new and continuing students including opportunity populations. Additionally the Student Success Specialist Designed School Official supports the administration of the Colleges international student program.

Responsibilities:

• Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
• Provide appropriate retention services and programming for assigned student populations.
• Provide crisis intervention support as well as behavioral intervention support and coordinate community resource and mental health counseling referrals for assigned student populations based on best practices and by using relevant college systems.
• Participate in CARE Team meetings as needed.
• Work collaboratively with faculty and staff to monitor student progress.
• Plan and implement proactive outreach and engagement strategies to share department services with students and staff through classroom visits campus tour participation new student orientation and other campus presentations.
• Support assigned student populations in developing skills necessary to succeed and overcome barriers.
• Support the administration of Designated School Official (DSO) duties for prospective and current international student population under the direction of the Principal Designated School Official.
• Co-lead department student organization (Empower).
• Maintain reports on designated data systems for all students deemed at-risk tracking their participation use of interventions and intervention outcomes.
• Create and support an environment that focuses on value-added learning and culturally responsive student support services.
• Crosstrain with department members to provide support and feedback.
• Maintain confidentiality including all student records.
• Develop and implement student success workshops as needed.
• Support coordinate monitor and implement grant activities as assigned.
• Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
• Relate successfully with students and staff of diverse cultural social or educational backgrounds.

Required Knowledge Skills and Abilities:

• Excellent interpersonal and communication skills.
• Proven ability to address issues with students and staff related to at-risk underprepared and transitioning students and academic success.
• Proven ability to navigate and resolve conflicts effectively.
• Ability to model integrity through self-awareness personal accountability ethical behavior quality standards and sustainable practices.
• Ability to recognize personal biases adapt to different cultural situations and demonstrate a commitment to respectful interactions with persons of various ethnic cultural socio-economic or educational backgrounds.
• Ability to think critically by applying problem solving practices acquiring relevant information using technology and other resources appropriately and evaluating alternatives.
• Ability to recognize personal biases adapt to different cultural situations and demonstrate a commitment to respectful interactions with persons of various ethnic cultural socio-economic or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication data collection and decision making including but not limited to Office 365 Suite.
• Ability to work a flexible schedule and travel to various campuses if necessary.

• Masters degree in Education School/Mental Health Counseling Student Affairs or related field.

• Minimum of one year of related work experience with opportunity populations and/or behavioral intervention programming.

• Experience with international student F1 VISA/immigration preferred.
• Certification and/or training in Title IX preferred.
• Mental Health First Aid (or similar) training preferred.
• Post-secondary professional experience preferred.
• Bilingual preferred.

In evaluating candidates for this position the College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform duties of position.

CVTC reserves the right to limit applicant consideration from specific geographic regions when differences in state-level policies laws or regulatory frameworks present conflicts with institutional standards and/or fiduciary responsibilities. This practice supports compliance operational integrity and alignment with the Colleges strategic objectives.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty staff administration students and community partners who are also committed to closing equity gaps.

2026 annual benefits include:

• 3 4 weeks of paid vacation time based on years of service
  
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and at a minimum includes days between Christmas and New Years holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness injury or doctor and dentist appointments of the employee dependent children spouse or parents of the employee or spouse; cumulative to 135 days (1080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2500 annually (eligibility requirements apply)
• Health insurance for employee spouse and dependents with attached Health Savings Account (HSA); CVTC contributes $3400 annually for a family plan or $1700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTCs health insurance
• $2500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee spouse and dependents
• Vision insurance for employee spouse and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS) CVTC matches 7.2% vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• EmployeeAssistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students such as computer repair automotive repair Shear Inspiration Salon and Spa aesthetician services and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e. there is no waiting period).

CVTC does not discriminate on the basis of race color national origin sex disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the colleges non-discrimination policies: Tam Burgau Vice President of Talent & Culture 620 W. Clairemont Avenue Eau Claire WI 54701 WI Relay: 711