Specialist, Servicing New Castle DE

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.


The Specialist Servicing will be responsible for handling a wide range of inquiries resolving issues and ensuring customer satisfaction.

What Youll Do

Serve as a primary point of contact for customers responding to their inquiries and providing timely and accurate information about our products services and policies.
Provide comprehensive guidance to customers assisting them with account inquiries and other service-related requests.
Utilize various tools systems and resources to provide accurate resolutions to customer concerns.
Maintain accurate and detailed records of customer interactions inquiries and resolutions in the designated systems.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees in this role.

Minimum: Indicate minimum education skills and experience required.

Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
Strong problem-solving and analytical abilities with a keen attention to detail.
Ability to multitask prioritize and manage time effectively in a fast-paced dynamic environment.
Demonstrated empathy and patience when dealing with customer inquiries and concerns.
Familiarity with customer relationship management (CRM) systems or other contact center software.

Preferred: Indicate nice to haves regarding education skills and experience.

Bachelors degree or equivalent work experience in a customer service or contact center role.