Customer Success Specialist EU

Spreetail

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving this role youll handle day-to-day operations such as order management delivery coordination returns and reships and maintaining customer data while also serving as a key point of contact for escalations from platform partners.

How you will achieve success:

Provide day-to-day support to the Account Management Team helping the team meet individual and collective performance targets.
Support of daily operations: Coordination of delivery dates Handling of complaints and Return & Reship requests Maintenance of existing customer relationships and master data Order entry and order management
Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
Act as a point of contact for customer service escalations from key platform service brand partners ensuring timely and high-quality issue resolution.
Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

What experiences will help you in this role:

Communicate fluently in English (written and spoken) to effectively engage with partners and internal stakeholders.
Collaborate cross-functionally to drive results ensure alignment and hold team members accountable for performance.
Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
Thrive in a fast-paced environment by staying highly organized adapting quickly to change influencing others and managing multiple priorities effectively.

Please be aware of scammers.Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to emailprotected directly if you have any concerns. Emails from @ are fraudulent.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:.Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to supp...

How you will achieve success:

Provide day-to-day support to the Account Management Team helping the team meet individual and collective performance targets.
Support of daily operations: Coordination of delivery dates Handling of complaints and Return & Reship requests Maintenance of existing customer relationships and master data Order entry and order management
Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
Act as a point of contact for customer service escalations from key platform service brand partners ensuring timely and high-quality issue resolution.
Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

What experiences will help you in this role:

Communicate fluently in English (written and spoken) to effectively engage with partners and internal stakeholders.
Collaborate cross-functionally to drive results ensure alignment and hold team members accountable for performance.
Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
Thrive in a fast-paced environment by staying highly organized adapting quickly to change influencing others and managing multiple priorities effectively.

#LI-Remote

Required Experience: