Givaudan Careers Sales Support Executive

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Sales Support Executive - Your future Position

As a member of the Commercial Team you will collaborate closely with the Sales / Account Managers. Your primary responsibility will involve providing valuable back up and support to bolster the efforts of the commercial team.

Administrative Tasks:

• Maintain accurate and up-to-date Customer records and sales documentation
• Coordination and execution on sample receipt & delivery (courier)
• Manage and update the commercial project and sales systems
• Follow through on essential tasks and actions from the Sales / Account Managers Customer meetings.
• You will be the backup and admin for the Sales/ Account Managers.
• You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion
• You will be consulting with inter departments (Regulatory Customer Care Technical Pricing team and system Power-users) daily to action the tasks.
• You will Maintain and Update the Customer portfolio master data and databases
• Management and submission of key documentation for the Customers
  Follow up on and update projects & general requests
• Track credit management queries and liaise with Sales/Account Managers and Customers
• Aid with compiling and sending the Forecast information from the Customer
• Effective timeous and professional communication with Customers regarding commercial and Customer related matters

Sales Support:

• Aid in submitting and preparing monthly sales reports
• Coordinate with internal teams to ensure prompt and accurate order processing
• Monitor and report on sales and key KIP performance metrics
• You will participate in flavour training and tasting sessions
• You will be responsible for project management updates pricing data management and general commercial responsibilities
• You will be responsible for the accuracy and updating of all Givaudan master data and its systems as related to Customer and Commercial
• Therefore systematic organized and conscientious abilities are essential
• Manage Customer queries and internal coordination with multi-functional teams (both locally regionally & globally)
• Ability to work both independently and proactively are key
• Ability to work with large volumes of data with speed ease and accuracy

Pricing:

• Pricing co-ordination with the Givaudan pricing teams (regional)
• Update Customer price lists (internal and external) and respond to price queries & quotation requests
• Responsible for the maintenance of all pricing files according to portfolio

Customer Engagement:

• At Givaudan our Customers and providing Superior Customer Service & Excellence are at the heart of what we do
• Assist in managing and maintaining relationships with Customers
• Respond to Customer inquiries promptly and professionally
• Provide exceptional Customer service and function as a liaison between Customer and Sales/Account Managers and the teams within the business (Commercial Technical Regulatory Operations & Customer Care)
• Management initiation and tracking of Customer projects via Givaudan Project systems
• Responsible for communication and co-ordination on the project to the Customer teams and internal teams
• Manage Customer project sample requests from Sampling and coordinate with the Technical Teams

People Management:

• Daily management of a Commercial Sales Learner
• People management skills beneficial

You
Are you someone who wants to grow and shape your world Who excels being in a culture where you are part of a creative team environment Who wants to collaborate with teams who are as you are Then join us - and impact your world

Your professional profile includes:

• Diploma/Degree and 5 years working experience in a similar role
• Advanced level of Excel - certificate to be provided upon request
• Experience in Customer relationship management
• Good project management capability
• Exposure working in an international/multinational company
• Exposure in a similar industry is beneficial

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.