Account Services Specialist

Itron

Job Location:

Liberty Lake, WA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

At Itron we help utilities and cities deliver reliable sustainable energy and water to communities around the world through innovative technology and datadriven solutions.

As an Account Services Specialist you will play a critical role in supporting customer success by providing advanced technical expertise resolving complex service issues and strengthening longterm customer partnerships. This role combines deep technical knowledge with a collaborative agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products services and teams.

Duties and Responsibilities

Serve as a customercentric technical lead for assigned accounts ensuring reliable delivery of hardware software and networked solutions within the Utilities & Energy sector.
Coordinate and oversee technical support activities for complex electro/mechanical systems software applications and wired/wireless networks.
Independently resolve escalated and highly complex service issues applying sound judgment and accountable problemsolving practices.
Maintain oversight of assigned account technology including configurations upgrades and lifecycle planning to support longterm customer success.
Collaborate with engineering product and software teams to share customer insights improve reliability and contribute to innovative product enhancements.
Track monitor and report on service KPIs; identify gaps implement improvements and support agile continuous improvement initiatives.
Deliver training to internal teams and customers on configuration troubleshooting and product use; contribute to technical documentation and customer briefings.
Support operational objectives as needed contribute to project planning budget awareness and departmental goals.

Required Skills & Experience

Bachelors degree in a related field or equivalent experience.
Demonstrated experience in technical product support customer service or services delivery for complex systems.
Strong troubleshooting escalation management and rootcause analysis skills with an accountable outcomesfocused approach.
Ability to work independently on complex issues while collaborating effectively across teams.
Clear authentic communication skills with the ability to explain technical concepts to diverse audiences.
Experience tracking performance metrics and using data to drive service and customer experience improvements.

Preferred Skills & Experience

Experience supporting technology solutions in the Utilities & Energy industry.
Familiarity with IT/OT environments service management practices or regulated operational settings.
Experience influencing product or engineering improvements through customer feedback and issue trends.
Prior experience training customers or internal teams and developing technical documentation.

Benefits Info:
This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

#LI-QW1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:

Required Experience:

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.At Itron we help utilities and cities deliver reliable sustainable energy and water to communities around the world thro...

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

At Itron we help utilities and cities deliver reliable sustainable energy and water to communities around the world through innovative technology and datadriven solutions.

As an Account Services Specialist you will play a critical role in supporting customer success by providing advanced technical expertise resolving complex service issues and strengthening longterm customer partnerships. This role combines deep technical knowledge with a collaborative agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products services and teams.

Duties and Responsibilities

Serve as a customercentric technical lead for assigned accounts ensuring reliable delivery of hardware software and networked solutions within the Utilities & Energy sector.
Coordinate and oversee technical support activities for complex electro/mechanical systems software applications and wired/wireless networks.
Independently resolve escalated and highly complex service issues applying sound judgment and accountable problemsolving practices.
Maintain oversight of assigned account technology including configurations upgrades and lifecycle planning to support longterm customer success.
Collaborate with engineering product and software teams to share customer insights improve reliability and contribute to innovative product enhancements.
Track monitor and report on service KPIs; identify gaps implement improvements and support agile continuous improvement initiatives.
Deliver training to internal teams and customers on configuration troubleshooting and product use; contribute to technical documentation and customer briefings.
Support operational objectives as needed contribute to project planning budget awareness and departmental goals.

Required Skills & Experience

Bachelors degree in a related field or equivalent experience.
Demonstrated experience in technical product support customer service or services delivery for complex systems.
Strong troubleshooting escalation management and rootcause analysis skills with an accountable outcomesfocused approach.
Ability to work independently on complex issues while collaborating effectively across teams.
Clear authentic communication skills with the ability to explain technical concepts to diverse audiences.
Experience tracking performance metrics and using data to drive service and customer experience improvements.

Preferred Skills & Experience

Experience supporting technology solutions in the Utilities & Energy industry.
Familiarity with IT/OT environments service management practices or regulated operational settings.
Experience influencing product or engineering improvements through customer feedback and issue trends.
Prior experience training customers or internal teams and developing technical documentation.

Benefits Info:
This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

#LI-QW1

Required Experience:

Apply Now

About Company

Itron

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Account Services Specialist

Liberty Lake, WA - USA

Job Summary

At Itron we help utilities and cities deliver reliable sustainable energy and water to communities around the world through innovative technology and datadriven solutions.

Duties and Responsibilities

Serve as a customercentric technical lead for assigned accounts ensuring reliable delivery of hardware software and networked solutions within the Utilities & Energy sector.

Coordinate and oversee technical support activities for complex electro/mechanical systems software applications and wired/wireless networks.

Independently resolve escalated and highly complex service issues applying sound judgment and accountable problemsolving practices.

Maintain oversight of assigned account technology including configurations upgrades and lifecycle planning to support longterm customer success.

Collaborate with engineering product and software teams to share customer insights improve reliability and contribute to innovative product enhancements.

Track monitor and report on service KPIs; identify gaps implement improvements and support agile continuous improvement initiatives.

Deliver training to internal teams and customers on configuration troubleshooting and product use; contribute to technical documentation and customer briefings.

Support operational objectives as needed contribute to project planning budget awareness and departmental goals.

Required Skills & Experience

Bachelors degree in a related field or equivalent experience.

Demonstrated experience in technical product support customer service or services delivery for complex systems.

Strong troubleshooting escalation management and rootcause analysis skills with an accountable outcomesfocused approach.

Ability to work independently on complex issues while collaborating effectively across teams.

Clear authentic communication skills with the ability to explain technical concepts to diverse audiences.

Experience tracking performance metrics and using data to drive service and customer experience improvements.

Preferred Skills & Experience

Experience supporting technology solutions in the Utilities & Energy industry.

Familiarity with IT/OT environments service management practices or regulated operational settings.

Experience influencing product or engineering improvements through customer feedback and issue trends.

Prior experience training customers or internal teams and developing technical documentation.

Benefits Info:This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

#LI-QW1

At Itron we help utilities and cities deliver reliable sustainable energy and water to communities around the world through innovative technology and datadriven solutions.

Duties and Responsibilities

Serve as a customercentric technical lead for assigned accounts ensuring reliable delivery of hardware software and networked solutions within the Utilities & Energy sector.

Coordinate and oversee technical support activities for complex electro/mechanical systems software applications and wired/wireless networks.

Independently resolve escalated and highly complex service issues applying sound judgment and accountable problemsolving practices.

Maintain oversight of assigned account technology including configurations upgrades and lifecycle planning to support longterm customer success.

Collaborate with engineering product and software teams to share customer insights improve reliability and contribute to innovative product enhancements.

Track monitor and report on service KPIs; identify gaps implement improvements and support agile continuous improvement initiatives.

Deliver training to internal teams and customers on configuration troubleshooting and product use; contribute to technical documentation and customer briefings.

Support operational objectives as needed contribute to project planning budget awareness and departmental goals.

Required Skills & Experience

Bachelors degree in a related field or equivalent experience.

Demonstrated experience in technical product support customer service or services delivery for complex systems.

Strong troubleshooting escalation management and rootcause analysis skills with an accountable outcomesfocused approach.

Ability to work independently on complex issues while collaborating effectively across teams.

Clear authentic communication skills with the ability to explain technical concepts to diverse audiences.

Experience tracking performance metrics and using data to drive service and customer experience improvements.

Preferred Skills & Experience

Experience supporting technology solutions in the Utilities & Energy industry.

Familiarity with IT/OT environments service management practices or regulated operational settings.

Experience influencing product or engineering improvements through customer feedback and issue trends.

Prior experience training customers or internal teams and developing technical documentation.

Benefits Info:This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

#LI-QW1

About Company

Related Jobs

Benefits Info:
This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!

Benefits Info:
This position also includes a competitive benefit package including financial social health and wellbeing programs paid vacation 401k matching employee stock purchase program hybrid work schedule and more!