Computer Support Specialist

Job Description

The computer support specialist position will provide technical support to University Advancements faculty and staff. The incumbent will have duties to include basic support for departmental computing devices; routine upkeep maintenance and supply of workgroup printers copiers and fax machines; communication of needs to the Director of Systems Administration and Technology Support; monitoring of incoming service requests and ensuring appropriate escalations are performed; and maintaining proper documentation.

Required Qualifications

Demonstrable experience in troubleshooting and maintaining personal computers running business applications such as Microsoft Office.

Significant experience providing technical support both in person and remotely.

Strong interpersonal skills with the ability to effectively communicate with others.

Demonstrated strong organizational skills and attention to detail.

Consistent track record of being responsible reliable and professional.

Demonstrated ability to be discreet when exposed to confidential or sensitive information.

Must be able to lift 25lbs.

Preferred Qualifications

Bachelors degree from an accredited educational institution or a sufficient combination of education and experience to be equivalent to a Bachelors degree

Experience managing enterprise software updates (ECM Kaseya BigFix Jamf etc.)

Experience with inventory control or fixed assets management

Experience supporting users in an enterprise environment consisting of both PC and Apple computers

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$46000 - $51000

Hours per week

40

Review Date

Open until filled

Additional Information

Moderate to Heavy Lifting (25lbs)
Safe Driving Record
Unable to Sponsor Work Visas
The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.