Business Analyst I
Share
Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
- Serve as a strategic analytics consultant to stakeholders translating business challenges into data-driven opportunities.
- Collaborate with ServiceDesk SME team for context insight and environmental awareness to better illustrate analytics.
- Deliver tailored insights (weekly/monthly) that focus on operational KPIs backlog trends service level performance and business-impacting issues.
- Facilitate regular data-driven discussions with service managers to ensure alignment between analytics outputs and stakeholder priorities.
- Perform ticket and volume trend analysis to surface opportunities for automation proactive support or process refinement.
- Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.
- Manage and evolve analytics specific to stakeholder needs ensuring consistent delivery of high-quality timely and relevant analytics.
- Leverage AI and machine learning techniques to identify trends detect anomalies and generate insights for stakeholders.
- Bachelors degree or equivalent work experience preferred. Typically requires a minimum of 2 years of related experience.
- Experience mining data from various sources
- Skills using a variety of statistical and business intelligence tools including Minitab Excel R SQL Business Objects Power BI Tableau Qlik Sense Python and SAS Business Intelligence
- Good English communication skills - ability to communicate thoroughly through verbal and written mediums
- Knowledge of ticketing tools such as CA Unicenter ServiceNow Remedy Siebel CRM etc.
- Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management)
- Ability to observe asks questions listen actively and give and accept feedback effectively
- A high energy level adaptability assertiveness patience and ability to work in a team environment
- Familiarity of computers and infrastructure level technical terms
- Ability to work autonomously
- Flexibility in assigned working hours
- Time management and follow-up skills with ability to plan organize and prioritize a large workload and handle several tasks simultaneously
- An understanding and observance of strict confidentiality policies and standards
- Attendance and schedule adherence are requirements of this position
- Knows and applies fundamental concepts practices and procedures of particular field of specialization
- May develop advanced skills using tools and equipment appropriate for the position or specialization
- Using established procedures and working under immediate supervision performs assigned tasks
- Work is routine and instructions are usually detailed
#LI-LD1 #LI-REMOTE
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
