Customer Success Manager (LATAM)

• Blumenau
• Hybrid

Job Description

Join MTech Systems Empower Customers Transform Agriculture

Were tackling one of the worlds biggest challenges: feeding a growing population sustainably. At MTech Systems our SaaS solutions help agricultural producers make smarter datadriven decisions every dayimproving productivity animal welfare and longterm sustainability.

Were building our first dedicated Customer Success presence in LATAM and this role sits at the heart of that mission.

Join us and help customers unlock real value from technology that feeds the world.

Why This Role Matters

As a Customer Success Manager (LATAM) you will own relationships with enterprise and large midmarket customers across the region ensuring they achieve tangible business outcomes from our platform.

This is not a reactive support role. Youll proactively engage customers identify risk and opportunity guide renewal readiness and serve as a trusted advisor throughout the full customer lifecycle. As the first dedicated CS presence in LATAM youll play a foundational role in shaping how Customer Success operates and scales in the region.

Your work will directly impact retention renewal health customer satisfaction and longterm regional growth.

What Youll Do (Job Summary)

• Own and manage a hightouch portfolio of enterprise and large midmarket customers across LATAM
• Proactively engage customers through outbound outreach (calls emails relationshipbuilding cadences)
• Drive customer health retention renewal readiness and value realization
• Identify and mitigate risk while surfacing expansion and growth opportunities
• Lead customer conversations including onboarding alignment success planning and QBRs
• Partner closely with Sales Support Professional Services Finance and Leadership
• Educate customers on the Customer Success partnership model
• Help establish Customer Success as a trusted valuedriving function in LATAM