Network and Application Performance Monitoring Management Head

Network and Application Performance Monitoring Management Head

Position Overview

Position Title: Network and Application Performance Monitoring Management Head Department: Network and Application Performance Monitoring Management Department Reports To: ICT Operations Head Team Size: 15 direct reports Work Schedule: 24/7 performance monitoring operations with on-call responsibilities

Position Summary

The Network and Application Performance Monitoring Management Head will lead a specialized team of 15 performance monitoring professionals responsible for ensuring optimal performance availability and user experience across enterprise IT infrastructure. This role requires deep expertise in performance analytics capacity planning and real-time monitoring to proactively identify performance bottlenecks and maintain service excellence through comprehensive 24/7 monitoring operations.

Core Responsibilities

Performance Monitoring Leadership

Direct comprehensive performance monitoring of network infrastructure server systems and business-critical applications

Establish performance baselines thresholds and service level objectives (SLOs) for all monitored systems

Oversee real-time performance analytics and trending to identify degradation patterns Implement predictive monitoring strategies to prevent performance issues before they

impact end users Coordinate performance optimization initiatives across infrastructure and application

teams

24/7 Operations Management

Ensure continuous performance monitoring coverage across all shifts. Manage escalation procedures for performance-related incidents and service degradations Escalate critical performance issues that impact business operations to appropriate

support or management levels Maintain performance monitoring documentation and standard operating procedures

Team Leadership and Development

Lead mentor and develop a team of 15 performance monitoring specialists and analysts Design shift schedules ensuring optimal 24/7 performance monitoring coverage Establish performance standards and conduct regular team performance evaluations

Provide technical guidance on complex performance analysis and troubleshooting Foster continuous learning culture focused on emerging performance monitoring

technologies

Strategic Performance Management

Develop long-term performance monitoring strategies aligned with business growth objectives

Conduct capacity planning analysis and recommend infrastructure scaling decisions Evaluate and implement new performance monitoring tools and methodologies Create executive dashboards and performance reports for senior management Collaborate with architecture teams on performance requirements for new applications

and systems

Required Technical Skills

Performance Monitoring Platforms

SolarWinds Performance Experience

Proficient in SolarWinds performance monitoring suite: o Network Performance Monitor (NPM) for real-time network performance

analysis Advanced skills in SolarWinds custom alerting reporting and dashboard creation Experience with SolarWinds API integration and automated performance workflows

Dynatrace Performance Analytics (or AppDom New Relic Data dog and the likes)

Advanced proficiency in Dynatrace performance monitoring platform: o Application Performance Monitoring (APM) with AI-powered root cause analysis o Real User Monitoring (RUM) for actual user experience measurement (an

advantage) o Synthetic monitoring for proactive performance testing(an advantage) o Infrastructure monitoring with automatic dependency mapping(an advantage) o Cloud and containerized application performance monitoring(an advantage)

Expertise in Dynatrace dashboards alerting and performance optimization recommendations

Experience with Dynatrace integrations and custom metric development

Performance Analysis and Optimization

Deep understanding of performance metrics and KPIs across network server and application layers

Expertise in capacity planning methodologies and performance trending analysis Experience with performance testing coordination and baseline establishment Understanding of application architecture and performance impact factors

Infrastructure Performance Knowledge

Knowledgeable in network performance analysis (latency throughput packet loss jitter) Knowledgeable in server performance monitoring across Windows and Linux

environments Storage performance analysis and optimization

Required Soft Skills

Leadership and Strategic Thinking

Proven leadership experience managing technical teams of 12 professionals in performance-critical environments

Strategic thinking capability for long-term performance planning and optimization Strong decision-making skills for performance-related escalations. Ability to coach and develop team members in advanced performance analysis

techniques Experience leading cross-functional teams during performance improvement initiatives

Analytical and Problem-Solving Excellence

Exceptional analytical skills for complex performance data interpretation Advanced problem-solving capabilities for multi-layered performance issues Critical thinking skills for evaluating performance trends and patterns Attention to detail with ability to identify subtle performance degradations

Communication and Stakeholder Management

Outstanding communication skills for presenting performance data to technical and executive audiences

Ability to translate complex performance metrics into business impact assessments Strong documentation skills for performance procedures and incident reports Excellent presentation abilities for performance reviews and optimization

recommendations Effective collaboration skills for working with development infrastructure and business

teams

Operational Excellence and Adaptability

Strong operational mindset with focus on continuous performance improvement Ability to work effectively under pressure during critical performance incidents Excellent time management and prioritization skills for managing multiple performance

initiatives Adaptability to evolving technology landscapes and performance monitoring tools Customer service orientation for internal stakeholder performance support

Required Experience and Education

Professional Experience

Minimum 5-7 years in network and application performance monitoring roles Minimum 3-5 years of team leadership experience in 24/7 operations environments Experience managing enterprise-scale performance monitoring (1000 monitored

entities) Background in performance engineering or site reliability engineering (SRE) practices

Education and Certifications

Bachelors degree in Computer Science Information Technology Engineering or related field

ITIL 4 Foundation certification preferred Additional certifications: CompTIA Server VMware VCP or equivalent infrastructure

certifications