Customer Experience Specialist

Customer Experience Specialist

Full time permanent

Were looking for a Customer Experience Specialist to join our CX & Marketing team. This is a great opportunity for someone with a customer-first mindset who enjoys finding solutions and improving the customer experience.

Reporting to the Senior Customer Experience Specialist youll help champion MSCs customer-first culture across the UK influencing decisions and ensuring the customer perspective is always considered. Youll also play a key role in delivering our Customer Experience strategy and supporting the wider team.

How you will help us and what you can expect

Youll drive and maintain Customer Experience improvements from concept through to delivery. Working across multiple touchpoints youll translate customer feedback insights and process knowledge into meaningful change - ensuring what we deliver truly matters to customers and that every interaction reflects our brand.

This is a dynamic handson role offering exposure to multiple areas of the business. Youll help enhance the endtoend customer journey represent the customer in crossbusiness projects and carry out research and selflearning to build expertise in your field.

Skills and experience youll bring to us

• Previous experience in a customer-centric role
• A collaborative approach and ability to work well in cross-functional teams
• Compelling persuasive communication skills (both written and spoken)
• A flexible can-do attitude motivated to find solutions and adapt to change
• Understanding of how MSC works
• Ability to visualise and map customer interactions and processes
• The ability to simplify complex ideas and make them easy to understand
• Great attention to detail and strong planning and organisation skills
• A positive outlook and passion for making things better
• The creativity and vision to reimagine the customer experience
• Confidence and the ability to influence and get people on board with ideas
• Strong time management you can juggle multiple tasks and meet deadlines
• Strategic thinking the ability to make decisions with the bigger picture in mind
• Confident presentation skills
• Desire to learn (and keep learning) new skills
• High level of computer literacy across all standard workplace packages

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance 4x salary
• 22 days a day to take on Christmas Eve or New Years Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.