Helpdesk Customer Service Advisor

We are seeking a proactive and customer-focused individual to join our team as a Helpdesk Customer Service Advisor. The role will involve managing and resolving customer queries and issues raised via email telephone and live chat ensuring a high standard of service and timely resolution. You will act as a key point of contact for customers maintaining strong relationships and delivering effective solutions.

Key Responsibilities

• Manage and respond to customer tickets submitted via email in a timely and professional manner
• Investigate and resolve customer queries issues and complaints effectively
• Prioritise incoming tickets based on urgency impact and service level agreements (SLAs)
• Maintain accurate records of all customer interactions and actions taken within ticketing systems
• Liaise with internal teams to resolve complex issues where required
• Provide clear and concise communication to customers keeping them informed of progress
• Identify recurring issues and escalate or suggest improvements where appropriate
• Ensure compliance with internal processes policies and quality standards
• Support the wider team with ad hoc tasks and actions to ensure smooth day-to-day operations

Qualifications :

• Previous customer service experience
• Live chat experience

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time