Manager Operational Communications

At CI we see a great place to work as one that is a safe place for everyone to have a voice where people are empowered to take ownership over meaningful work where there is an opportunity to grow through stretching themselves where they can work on innovative products and projects and where employees are supported and engaged in doing so.

WHAT YOU WILL DO

• Author edit and deliver critical operational and change communications impacting Canada Wealth including enterprise initiatives regulatory changes and process transformations.
• Translate complex change plans into clear concise and actionable messaging that clearly articulates whats changing why it matters and what actions are required.
• Own the endtoend communication lifecycle including message development drafting refinement approvals and final delivery.
• Serve as the primary author for advisorfacing communications ensuring clarity relevance and practical application within advisor practices.
• Develop internal communications that support operational readiness risk mitigation and business continuity.
• Determine the most effective format and channel for each message (e.g. email job aids FAQs intranet content presentations) with a strong emphasis on written effectiveness.
• Apply deep understanding of Wealth Management audiences to tailor communications by role impact and urgency.
• Anticipate advisor leader and operational questions proactively addressing risks implications and concerns through clear written content.
• Use structured storytelling and plainlanguage principles to improve engagement comprehension and adoption.
• Partner closely with senior leaders operations compliance risk and change teams to shape messaging sequencing and timing.
• Challenge incomplete or unclear inputs to ensure communications are accurate coherent compliant and advisorready.
• Maintain high standards for tone clarity consistency and professional polish across all communications.
• Ensure all communications align with brand legal risk and regulatory requirements.
• Assess communication effectiveness through feedback and engagement metrics refining approaches to improve clarity and impact.
• Provide informal guidance or coaching on writing standards where appropriate while remaining directly accountable for authoring key communications.

WHAT YOU WILL BRING

• Exceptional written communication skills with a proven ability to personally craft seniorlevel advisorfacing communications.
• Demonstrated expertise in change and operational communications within complex regulated organizations.
• Deep knowledge of Wealth Management including advisor business models operations products and regulatory environments.
• Strong editorial judgment with the ability to simplify complexity without losing accuracy or intent.
• Highly audiencecentric mindset with sensitivity to advisor impact operational readiness and risk considerations.
• Confidence working with senior leaders and stakeholders including the ability to challenge inputs constructively.
• Strong organizational skills and comfort managing multiple highpriority initiatives in a fastpaced environment.
• 10 years of experience in communications change management or business communications preferably within Wealth Management or Financial Services.
• Proven track record of handson authorship of enterprise advisorfacing and operational communications.
• Experience supporting largescale operational change or regulatory initiatives.
• Undergraduate degree in Communications Business Journalism or a related field (or equivalent experience).

This role follows our inoffice work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. Theanticipatedbase salary range for this position is$69500to $119500. Exactsalary depends on several factors such as experience skills education and budget. Salary range may vary based on geographic addition to base salary this position is eligible for participation in a bonus addition The Company offers a variety of benefits to eligible employees including health insurance coverage wellness programs life and disability insurance retirement savings plans paid leave programs education-related programs paid holidays and vacation time and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965 we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition a desire to commit to a curious mindset for continuous learning and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment competitive benefits and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Topup program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking Apply. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (CI) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities require this posting in an additional format or require accommodation at any stage of the recruitment process please contact us or call ext. 4747.