Personal Lines Team Leader
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
At HUB International we are a team of entrepreneurs. We believe in empowering our clients and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm we offer employees resources in both technology and industry expertise but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique regional culture.
HUB is one of the largest global insurance and employee benefits broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management productsand services. With over 20000 employees in600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions
What We Offer You
At HUB International we want you to achieve an even work-life balance and our benefits package allows you to manage your health wellness and financial future. HUB International will foster your learning support your endeavors and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!
Benefits you may enjoy working at HUB International Midwest-East:
Medical Dental and Vision (PPO HMO and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation Holiday Sick and Personal Time Off
Spending Accounts
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress-Code
Service Awards
PositionPurpose and Goal:
The Team Lead ensures our clients receive exceptional service that drives our new business revenue and client retention goals. You will oversee yourclientsupportteam providingexpertise leadership and mentorship to achieve their individual and team goals.As an integral part of the PL leadership team you willcollaborateincreatingour strategic action plan and implement the tactical plan to achieve our vision and meet our establishedrocksandgoals.
Primary Duties and Responsibilities:
- Oversees theclient supportteam andensurestheyprovidean exceptional client experience.
- Provides ongoing learning initiatives and coaches team members on best practices.
- Providesongoingfeedback and quarterly reviews that ensure verifiable improvements in productivity.
- Support account managers on unique risk needs and assist with backup on department inbound calls. Delegate team members workloads accordingly in their absence.
- CommunicateregularlywiththeOperations Managerto ensure a consistent high-level experience for our colleagues and clients.
- Performs client surveys and keeps records of interactions for trainingpurposes.
- Resolve complex client problems or disputes in a professionalmanner.
- Create and monitor departmental reports to determine whether KPIs are being met and where there is room forimprovement.Audit the management system on aweekly basis.
- Playsanintegral role in carrier relationships and management of resourcesto balance new business allocation appropriately.
- Further builds and strengthenscross-departmentalrelationships to ensure a consistent high-level experience for our colleagues and clients.
- Buildsand maintainsrelationships withunderwritersand carrier representativesto ensurepredictable and consistentresolutionof identified issues.
- Utilizesourprocessing team and carrier service centersbased on agency procedural standards.
- Assess claimsrequestsand advisetheclient onthebest course of action. Works asaliaison between our client and carrier claims department to ensurea satisfactoryresolution.
- Review client phone calls to ensure the highest level of customer service provided to our book of business.
Experience and Educational Requirements:
- High school diplomarequired and associate degree preferred
- Demonstrated proficiency in a previous customer service or account management role
- Previous experiencein financial services banking or insurancepreferred
- Valid Michigan Property/Casualty insurance license
Minimum Skills Knowledge & Ability Requirements:
- Strong communication skills both verbal and written.
- Superior customer service and problem-solving skills
- Proficient with computer systems including but not limited to Microsoft Office and EPIC
- Strong contributor in a team environment
- Maintains a high level of personal accountability
- Organized and able to focus on the task at hand
- Reliable with a strong work ethic
- Professional appearanceis a must
- Maintains active insurance license andactivelyparticipates in department meetings.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.
