Relay Account Support Specialist, Relay Account Support, Relay Account Services

Amazon is building the earths best transportation and logistics business. Our people are builders working tirelessly to serve customers optimize Amazons global network and enable the success of our trusted partners. Within Amazon Transportation Services (ATS) the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazons portfolio.

We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support this role you will be primarily focused on onboarding new carrier partners into Amazons transportation network. You will review case details gather and analyze data from multiple sources conduct phone screens and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics thrives in a fast-paced environment and is passionate about delivering results.



Key job responsibilities
Manage and resolve cases submitted by our carrier partners ensuring all steps in the onboarding process (data collection verification and follow-up) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information clarify requirements and resolve issues
Track case progress through various systems ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously meeting deadlines and business-critical timelines
Analyze data from multiple sources to identify case trends recurring issues and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders


- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older

- Experience pulling and reporting data from numerous databases (using Excel Access SQL and/or other data management systems)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at TN Nashville - 19.00 - 26.00 USD hourly