Community Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Community Manager

Location: Amsterdam Netherlands

Employment: 12-month FTC with view to extend

ROLE MISSION

Working in close partnership with our client the Community Manager will help build and nurture engaged communities around a portfolio of domestic appliance brands including air fryers coffee machines and vacuum cleaners.

This role sits within a newly created global inhouse social and content studio designed to operate with the energy and pace of an agency and the strategic depth of an inhouse team. Youll work across global brand teams to foster meaningful conversations strengthen brand advocacy and ensure audiences feel heard valued and connected.

Were looking for a developing social allrounder who is enthusiastic culturally curious and ready to take the next step in their social career. Youll be handson in the daytoday management of social channels while contributing to broader social and content thinking in a fastmoving collaborative environment.

WHAT YOULL BE DOING

• Managing inbound comments messages and mentions with appropriate responses and escalation where needed
• Actively moderating social channels to foster positive engaged brand communities
• Scheduling and publishing organic and paid social content
• Planning and maintaining content calendars in collaboration with the wider team
• Supporting copy development for social posts and responses
• Participating in creative brainstorms alongside creative social and strategy teams
• Staying up to date with platform changes trends and best practices and sharing updates with the team
• Maintaining cultural and content calendars
• Using platform insights and tools to extract data and support reporting
• Developing an understanding of industry benchmarks for engagement sentiment reach and performance
• Conducting regular social listening to identify opportunities to lead or join relevant conversations
• Working directly with client teams to share updates take feedback and support reporting delivery
• Creating client status updates meeting notes and action summaries
• Building strong client relationships through consistent communication and excellent servicing
• Liaising with paid media PR and partner agencies to ensure joinedup channel thinking
• Supporting campaign planning and execution as required

THE TYPE OF PERSON WERE LOOKING FOR

• A genuine social media enthusiast looking to build a longterm career in social
• Someone who understands how communities behave across different platforms
• Comfortable juggling multiple tasks and priorities
• Highly organised with strong timemanagement skills
• Naturally curious about trends memes and internet culture
• Follows creators influencers and communities across a broad range of interests
• Analytical in mindset with a measure and optimise approach to content and engagement
• Calm confident communicator with strong written and verbal English
• Motivated to learn grow and develop within a highperforming team
• Experience using social listening and community management tools

Req ID: 17390
#LI-JP1 #LI-Hybrid #LI-midsenior

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.