Product Returns Process Lead (Logistics)

JOB DESCRIPTION:

As a result of strong business growth industryleading product development in our biosensor portfolio and a longterm commitment to highvolume manufacturing at our Witney Centre of Excellence Abbotts Diabetes Care business has a fantastic opportunity for an experienced Process Leadto join our expanding highly skilled team with a particular focus on returned product logistics.

Reporting to the Complaints Manager this role plays a critical part in the smooth compliant and efficient handling of incoming product across theworld. You will lead a large operationally focused team responsible for the receipt sortingbookingin movement storage and disposal of returned products working closely with affiliates logistics partners warehouses and internal quality and Health & Safety teams.

This is a peoplecentric leadership role with a strong operational backbone. You will own endtoend logistics processes for incoming product ensure systems and suppliers are performing effectively and drive continuous improvement initiatives that strengthen service compliance safety and efficiency across the product returns/complaints investigation lifecycle.

What youll be doing

• Lead manage and develop a team responsible for incoming product and returns logistics across the product portfolio
• Oversee bookingin processes ensuring accurate timely receipt of product into internal systems and physical warehouse locations
• Act as the primary point of contact for global affiliates managing expectations resolving issues and maintaining strong working relationships
• Manage courier returns and thirdparty logistics providers ensuring compliance with contractual and regulatory requirements
• Monitor warehouserelated activities including storage product movements and disposal processes ensuring auditready standards at all times
• Track supplier performance and financials including cost control invoice validation and trend analysis
• Optimise team capability productivity and capacity planning through effective people management and process design
• Ensure all activities are carried out in compliance with divisional regulatory requirements as well as HSE and EH&S standards
• Drive clear proactive communication across Post Market SurveillanceEHS Manufacturing and Supply Chain teams
• Identify risks inefficiencies and bottlenecks within logistics processes and lead continuous improvement initiatives to address them
• Rolemodel Abbotts values and behaviours creating a highperforming engaged and accountable team culture

Key areas of responsibility

• Global courier returns and inbound logistics coordination
• Bookingin of incoming product into complaints and logistics systems
• Product storage movement and compliant disposal processes
• Affiliate communication and issue resolution
• Supplier management
• Team development coaching and succession planning

Why Abbott Diabetes Care

At Abbott youll join an organisation that combines cuttingedge technology with realworld impact. Our Witney site is at the heart of global operations supporting millions of people living with diabetes. We invest heavily in our people our systems and our leadership providing the opportunity to make a tangible difference while growing your career in a stable purposedriven environment.

What will you bring

• Further or Higher education qualification plus GCSE or equivalent qualification in Maths and English
• 2ndline people leadership experience with a passion for developing high performing teams
• Experience of working within the Medical Devices industry is preferred

If youre an experienced people leader with strong logistics warehouse or operational expertise and you thrive in a regulated fastpaced setting this role offers a unique opportunity to shape a critical operational function within a global healthcare leader.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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