Product Returns Process Lead (Logistics)

As a result of strong business growthindustryleadingproduct development in our biosensor portfolio and alongtermcommitment tohighvolumemanufacturing at our Witney Centre of Excellence Abbotts Diabetes Care business has a fantastic opportunity for an experienced Process Leadto join our expanding highly skilled team with a particular focus on returned product logistics.

Reporting to the Complaints Manager this role plays a critical part in the smooth compliant and efficient handling of incoming product across theworld. You will lead a large operationally focused team responsible for the receipt sortingbookingin movement storage and disposal of returned products.

Thisroleis ahands-onpeoplecentricleadership role with a strong operational backbone.You will ensure systems and suppliers are performing effectively and drive continuous improvement initiatives that strengthen service compliancesafetyand efficiency across the product returns/complaints investigation lifecycle.

Whatyoullbe doing

• Lead manage and develop a team responsible for incoming product and returnslogisticsacross the product portfolio.Through your presence on the shop floor you will overseethebookinginprocesses ensuringaccuratetimelyreceipt of product into internal systems and physical warehouse locations.

• Act as the primary point ofcontact managing expectations resolving issues andmaintainingstrong working relationshipswith other key functions e.g. Health and safety facilities human Resourcesetc.Manage courier returns ensuring compliance with contractual and regulatory requirements.Monitorwarehouserelatedactivities including storage product movements and disposal processesensuringauditreadystandards at all times.

• Ensure all activities are carried out in compliance with divisional regulatory requirements as well as HSE and EH&S standards.

• Identifyinefficiencies and bottlenecks withinthelogisticsprocesses and lead continuous improvement initiatives to address them.

• RolemodelAbbotts values and behaviours creating ahighperforming engaged and accountable team culture

Key areas of responsibility

• Global courier returns and inboundlogisticscoordination

• Bookingin of incoming product into complaints andlogisticssystems

• Product storage movement and compliant disposal processes.

Why Abbott

At Abbottyoulljoin an organisation that combinescuttingedgetechnology withrealworldimpact. Our Witney site is at the heart of global operations supporting millions of people living with diabetes. We invest heavily in ourpeople our systems and our leadership providingthe opportunity to make a tangible difference while growing your career in a stablepurposedrivenenvironment.

What will you bring

• Further or Higher education qualification plus GCSE or equivalent qualification in Maths and English

• 2ndline people leadership experience with a passion for developing high performing teams.

• Experience of working withina regulatedindustry is preferred e.g. medical device pharmaceutical automotive food etc.