Robotic Process Automation (RPA) Business Analyst

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Job Title

What does a successful RPA Business Analyst do

As an RPA Business Analyst you will identify and qualify automation opportunities capture and translate business needs into clear requirements and partner with business RPA developers and internal teams to deliver measurable value.

What you will do:

• Identify assess and prioritize automation opportunities using process discovery techniques (workshops interviews observation data analysis).

• Document current-state (as-is) processes including volumes cycle times exception rates controls systems and handoffs.

• Define future-state (to-be) processes and create clear automation requirements aligned to business outcomes controls and compliance needs.

• Produce high-quality delivery artifacts such as PDDs user stories and acceptance criteria process maps business rules data dictionaries and test scenarios.

• Partner with RPA developers and solution architects to translate requirements into automation design inputs (application steps decision logic exception handling logging credential needs and audit requirements).

• Support backlog management by estimating benefits (ROI/cost takeout) complexity delivery effort and operational risk to inform prioritization.

• Facilitate UAT planning and execution: define test cases coordinate testers triage defects validate fixes and confirm readiness for release.

• Work with operations and support teams to ensure handover readiness including runbooks exception procedures control evidence and monitoring expectations.

• Drive stakeholder alignment through regular communication demos decision logs and change impact discussions.

• Contribute to governance and CoE practices by improving templates standards and repeatable ways of working.

What you will need to have:

• Demonstrated experience as a Business Analyst (or equivalent) delivering process improvement and/or automation initiatives in a complex enterprise environment.

• Strong process analysis and documentation skills (process mapping business rules exception paths controls).

• Experience eliciting requirements and translating them into user stories acceptance criteria and test scenarios.

• Working knowledge of RPA concepts (attended vs. unattended automation orchestration queues retries exception handling bot credentials audit/logging).

• Ability to work effectively with cross-functional teams (business SMEs developers QA information security risk/compliance production support).

• Strong communication and facilitation skills including workshop leadership and stakeholder management.

What would be great to have:

• Experience with enterprise RPA platforms such as UiPath Automation Anywhere Blue Prism or Microsoft Power Automate (hands-on familiarity; not necessarily development).

• Exposure to process mining/task mining or discovery tools.

• Understanding of APIs data flows and integrations (REST/SOAP concepts) and comfort partnering with technical teams on solution approach.

• Familiarity with Agile delivery (Scrum/Kanban) Jira/Azure DevOps and backlog management practices.

• Experience supporting production automations including SLAs incident triage root cause analysis and continuous improvement.

• Relevant certifications (e.g. UiPath Business Analyst).

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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