The Priority Responder serves as the primary field representative for SERVPRO of Baldwin Putnam & Jones / SERVPRO of Monroe Madison & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management professional communication and business development. The successful candidate will be responsible for arriving on-site at loss scenes assessing property damage and securing service authorizations. This position is the front line of our organization requiring an individual who can maintain a calm professional presence in high-stress environments while driving revenue through expert consultation.
CORE RESPONSIBILITIES
First Response Presence: Arrive on-site for priority losses and establish a calm professional SERVPRO presence
Customer Guidance: Walk property owners through the restoration process and next steps
Service Authorization: Secure signed agreements through clear confident communication (no high-pressure sales)
Stakeholder Coordination: Work with homeowners insurance adjusters and internal teams to initiate services
Loss Documentation: Capture photos notes and key details using company technology
Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals
SCHEDULE & AVAILABILITY
Primarily standard business hours with flexibility
Occasional response to urgent or priority losses outside typical hours
Not a constant on-call role but requires the ability to respond when needed
COMPENSATION & STRUCTURE
Compensation: (base salary commission) will be discussed following a successful first-round interview.
Resources: Access to a company vehicle for use during professional hours along with a mobile communication suite (Laptop/iPad).
PROFESSIONAL REQUIREMENTS
Experience: Minimum of 1-2 years in a professional environment involving sales emergency services or restoration management. Dbmx/xactimate experience is a plus.
Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
A valid drivers license and a clean motor vehicle record are mandatory.
Education: High School Diploma required; Bachelors degree in Business or a related field is preferred.
ABOUT SERVPRO of Baldwin Putnam & Jones / SERVPRO of Monroe Madison & Monticello
SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence integrity and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.
Hiring Standard:This position is intentionally selective. We are seeking a professional who can operate with extreme urgency represent our brand at an executive level and deliver measurable results in a competitive market.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Replies within 24 hoursBenefits:Bonus based on performanceCompany partiesCompetitive salaryDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentPOSITION SUMMARYThe Priority Responder serves as the primary field representative for SERVPRO of Baldw...
Replies within 24 hours
Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
POSITION SUMMARY
The Priority Responder serves as the primary field representative for SERVPRO of Baldwin Putnam & Jones / SERVPRO of Monroe Madison & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management professional communication and business development. The successful candidate will be responsible for arriving on-site at loss scenes assessing property damage and securing service authorizations. This position is the front line of our organization requiring an individual who can maintain a calm professional presence in high-stress environments while driving revenue through expert consultation.
CORE RESPONSIBILITIES
First Response Presence: Arrive on-site for priority losses and establish a calm professional SERVPRO presence
Customer Guidance: Walk property owners through the restoration process and next steps
Service Authorization: Secure signed agreements through clear confident communication (no high-pressure sales)
Stakeholder Coordination: Work with homeowners insurance adjusters and internal teams to initiate services
Loss Documentation: Capture photos notes and key details using company technology
Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals
SCHEDULE & AVAILABILITY
Primarily standard business hours with flexibility
Occasional response to urgent or priority losses outside typical hours
Not a constant on-call role but requires the ability to respond when needed
COMPENSATION & STRUCTURE
Compensation: (base salary commission) will be discussed following a successful first-round interview.
Resources: Access to a company vehicle for use during professional hours along with a mobile communication suite (Laptop/iPad).
PROFESSIONAL REQUIREMENTS
Experience: Minimum of 1-2 years in a professional environment involving sales emergency services or restoration management. Dbmx/xactimate experience is a plus.
Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
A valid drivers license and a clean motor vehicle record are mandatory.
Education: High School Diploma required; Bachelors degree in Business or a related field is preferred.
ABOUT SERVPRO of Baldwin Putnam & Jones / SERVPRO of Monroe Madison & Monticello
SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence integrity and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.
Hiring Standard:This position is intentionally selective. We are seeking a professional who can operate with extreme urgency represent our brand at an executive level and deliver measurable results in a competitive market.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
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