Primary Responsibilities/Essential Functions

Repair Process Development:

• Design implement and optimize scalable repair systems for a wide range of products (tools electronics appliances etc.) ensuring items can be refurbished effectively and returned to the market.
• Create comprehensive workflows that streamline repair tasks from intake to quality control.
• Develop innovative repair techniques for items of varying complexity focusing on efficiency durability and cost-effectiveness.

Cost-Benefit Analysis:

• Conduct detailed economic feasibility studies for repairs ensuring that processes maximize profitability while maintaining quality and sustainability standards.
• Continuously analyze the ROI of repair operations and identify areas for improvement.

Documentation and Training Systems:

• Develop clear user-friendly documentation standard operating procedures (SOPs) and training materials to guide team members with minimal prior experience.
• Build and maintain an organizational structure that empowers teams to perform repairs independently and effectively.

Sustainability Advocacy:

• Champion ReturnPro s mission of zero waste by driving repair-first practices and reducing the need for replacements.
• Integrate sustainable principles such as lifecycle assessments and material reuse into all aspects of the repair process.

Technical Leadership:

• Provide expertise in material science failure analysis and repair techniques across multiple categories of products.
• Leverage advanced tools like CAD software automation systems and data analytics to enhance process efficiency and innovation.
• Drive the integration of technology including robotics and custom tools to improve precision and reduce turnaround time.

Collaboration and Problem-Solving:

• Partner with cross-functional teams to identify bottlenecks in repair operations and implement solutions.
• Act as a mentor and trainer to team members fostering a collaborative and innovative culture.

Qualifications

• Degree in mechanical engineering or Industrial Engineering or a related field.
• Proven experience in repair refurbishment or manufacturing process optimization.
• Strong understanding of repair techniques for tools electronics and appliances.
• Proficiency with CAD software (e.g. SolidWorks AutoCAD CATIA) and experience with prototyping and testing.
• Knowledge of lean manufacturing Six Sigma and other process improvement methodologies.
• Experience conducting cost-benefit analyses and ROI assessments for repair operations.
• Exceptional documentation and organizational skills with the ability to translate complex processes into actionable steps for diverse teams.
• Passion for sustainability zero waste and environmentally conscious business practices.
• Excellent problem-solving skills adaptability and a results-driven mindset.
• Extensive experience in process analyzation and improvement with a focus efficiency and cost containment