Ambulatory Business Operations Specialist Ambulatory Float Pool Full Time 8 Hour Days (Exempt) (Non-Union)

The Ambulatory Operations Specialist supports system-level coordination implementation and continuous improvement of operational initiatives across ambulatory clinics to ensure efficient operations and quality patient care. This role assists with project planning workflow optimization and cross-site activities to help meet organizational goals. The Specialist collaborates with internal teams and external partners to streamline front-end processes support system implementations and facilitate staff training. They also contribute to help maintain standard operating procedures monitor operational performance and provide frontline guidance to ensure adherence to best practices.

Essential Duties:

• Program & Project Management Support the development and maintenance of project plans for ambulatory initiatives including timelines scope and deliverables and resource allocation. Coordinate program activities and support implementation of ambulatory initiatives to help ensure timelines are met. Track progress and provide updates to leadership identifying risks and escalating issues to help maintain alignment with strategic objectives. Support cross-site program rollouts by coordinating operational readiness stakeholder buy-in and continuous improvement feedback loops. Support front-end operational readiness efforts for clinic growth expansion and new site openings. Partners with Facilities IT Revenue Cycle and Ambulatory Operations to ensure seamless onboarding of front-desk workflows systems access and training. Provides go-live onsite support to clinic staff during expansions to ensure front-end operations meet standard performance and revenue requirements. Serves as beta tester and early adopter for enterprise-wide system upgrades and launches (e.g. new scheduling tools EHR modules access workflows). Provides critical feedback to IT and operational design teams on system functionality and user impact. Assist in the development of training rollout plans and troubleshooting resources for front-end users
• Operations & Process Improvement Collaborate with the Director of Ambulatory Business Operations to optimize front-end workflows including scheduling registration and patient access. Analyze operational performance metrics and use data to identify areas for improvement in clinic efficiency and patient experience. Support the implementation of standardized processes across ambulatory sites to promote consistency and quality in service delivery. Support change management activities related to ambulatory growth and service line development. Support the rollout and ongoing maintenance of SOPs governing front-desk and access workflows across ambulatory clinics. Provides documentation and guidance for clinic Managers Directors Access Center leadership and admitting teams to support SOP adherence. Ensures frontline staff across all locations are trained on the most current front-end procedures for registration insurance verification and scheduling workflows. Conducts regular site visits to ambulatory clinics for direct support to assess workflow adherence identify gaps in front-end execution and provide targeted training or coaching. Provide guidance to clinic teams on updated SOPs identify workflow improvement opportunities and operational trends to leadership.
• Team Leadership & Communication Provide day-to-day guidance and coordination for administrative support staff training leads or clinic-based coordinators during rollout and implementation periods. Facilitate team meetings huddles and project workgroups to align tasks and maintain accountability. Serve as a liaison between administrative clinical and external partners to promote coordinated system-level decision-making. Foster a positive collaborative team culture that emphasizes service excellence accountability and university values.
• Training Compliance & Stakeholder Engagement Support the development and delivery of training for internal and external staff related to new processes tools and workflows. Ensure compliance with organizational policies ambulatory standards and applicable regulatory guidelines (e.g. HIPAA OSHA). Maintain productive relationships with internal stakeholders and external vendors to ensure program success. Promote patient- and staff-centered improvements through active engagement and feedback integration. Support the development and facilitation of New Hire Orientation (NHO) Revenue-Cycle front end training for staff in Ambulatory Clinics the Access Center and Admitting. Coordinates and delivers the Annual Revenue Front-End Refresher Training across departments (Ambulatory Clinics the Access Center Pre-Arrival Financial Clearance and Admitting) to ensure regulatory and process compliance. Maintains and updates training materials job aids and eLearning content to reflect evolving front-end protocols.
• Performs other related duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Proven record of dealing with the public in a customer service role.
• Req Familiarity with word processing Microsoft Outlook Athena IDX Cerner scheduling systems and navigate the intranet interpret on-line queries.
• Req Strong working knowledge of ambulatory clinic operations including scheduling registration and insurance workflows.

Preferred Qualifications:

• Pref Bachelors Degree Degree in a related field
• In lieu of bachelors degree 5 years of progressively responsible healthcare experience with demonstrated knowledge of ambulatory workflows project coordination and SOP implementation may be considered.
• Pref 3-5 years Experience supporting cross-functional initiatives clinic expansion or workflow optimization across multiple ambulatory settings (e.g. primary care specialty).
• Pref Demonstrated experience leading or facilitating training programs and SOP implementation
• Pref Strong working knowledge of ambulatory clinic operations including scheduling registration and insurance workflows.
• Pref Comfortable navigating matrixed organizations and engaging with stakeholders at all levels.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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