Job Description:

Role-Business Analyst ( ITSM / ServiceNow)
Exp-5

Location-Hyderabad/Bangalore
Skills-Servicenow Buisness Analyst with manufacturing Industry experince.

Role Objective
Support the design and evolution of the ITSM platform landscape (with focus on ServiceNow) by analyzing current capabilities defining platform roadmaps and translating complex IT service management requirements into actionable solutions and executive-level recommendations.
Key Responsibilities
Analyze the existing ITSM toolchain and service management landscape.
Support ServiceNow roadmap design and platform evolution strategy.
Translate complex IT requirements into structured solution concepts and management-ready recommendations.
Work with stakeholders to identify improvement opportunities in IT service processes and platforms.
Define and monitor KPIs for ITSM platform performance and adoption.
Create executive-level presentations dashboards and reports.
Support cloud-based service management solutions and infrastructure services.
Work autonomously to deliver structured outputs and recommendations.

2. Required Skills
Core Skills
Strong analytical and conceptual thinking
Ability to structure complex topics into clear business recommendations
Excellent communication and stakeholder management
Domain Knowledge
ITSM landscape and tools
ServiceNow platform capabilities
IT service management frameworks (ITIL knowledge is beneficial)
Cloud infrastructure concepts
Technical Understanding (High Level)
Cloud environments
IT infrastructure services
ITSM platform integration
Data & Reporting
KPI definition
KPI visualization
Dashboard creation
Language
Fluent English
German is a plus

We transform. SAP solutions into Value

For any questions related to Job Description you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID:

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.