Client Support Advocate IntelliScript (Remote)

What We Do

MillimanIntelliScriptis a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical we develop and deploy category-defining data-driven software-as-a-service (SaaS) products for a broad spectrum of insurance healthITand life sciences clients. We are a business unit withinMillimanInc. a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn toIntelliScriptsentrepreneurial and collaborative culture of innovation excellence exceptional customer service balance and transparency. Every single person has a voice in our company and we challenge each other to push the outer limits of our full diverse sustained growth that ensuresyoullhave room to grow your skillset responsibilities and career.

Our team is smart down-to-earth and ready to listen to your best ideas. Werewardexcellence and offer competitive compensation and benefits. VisitourâLinkedIn pageâfor a closer look at ourcompany andlearn more about our cultural valuesâhere.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visitourwebsiteto learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.

What this position entails

BusinessOperations isat the centerof allIntelliScriptdivisions ( Data Analytics Account Management Sales and Products). The Client Support Advocate is critical as a first line of support for our clients. The right person for our team will bring professional experience and training from a variety of settings and perspectives a passion for solving businessquestionsas well as an entrepreneurial spirit.

The key area of responsibility in the role of Client Support Advocate Help Desk Representative is interaction with our life insurance companies. The ideal candidate wouldrepresenta successful well-respected company occupying a unique niche in the market fulfill a critical client-facing multi-faceted role within the Operations department and would join a small team that works collaboratively to address customer issues swiftly and correctly.

What you will be doing

• Manage and deliver first-line client support end toend:respond promptly resolvequicklywhen possible escalate complex cases appropriately and own each case throughaccurateresolution.

• Create and improve documentation for client support

• Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues

• Assistancewith client projects as time allows

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

What we need

• Proficiencywith Microsoft Word Excel and Outlook

• 10 years of relevant professional experience i.e. handling help desk / ticketing responsibilities interacting with customers to solve technical issues etc.

• Hands-on experience in SaaS or web-based applications industry

• Experience withgenerative AIfor process and documentimprovement

Whatyoubring to the table

• Thrives on helping others get through the day faster and a whole lot happier

• Adaptable and flexible

• Display a positive constructive can do attitude when resolving issues

• Project maturity and professionalismwith verbal and written client communications

• Comfortable working independently and in teams

• Detail-oriented curious mindset continuous learnerand organized

Wish list

• Bachelors degree

• Knowledge of the insurance industry

Location

The expected application deadline for this job is June 30 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield WI as needed and travel nationwide for meetings conferences and team events.

Compensation

The overall salary range for this role is $54900 - $97865. For candidates residing in:

• Alaska California Connecticut Illinois Maryland Massachusetts New Jersey New York City Pennsylvania Virginia Washington or the District of Columbia the salary range is$63135 - $97865

• All other locations the salary range is $54900 - $85100

A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications is a non-exempt overtime eligible role; overtime eligible after 40 hours of work (For non-exempt hourly roles).

Benefits

We offer a comprehensive benefits package designed to support employees health financial securityand well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges
• 401(k) Plan Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program Recognizing employee contributions
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses
• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis
• Holidays A minimum of 10 paid holidays per year
• Family Building Benefits Includes adoption and fertility assistance
• Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.