AV & IT Support Engineer

If you are interested in this position please apply on Twitchs Career site Us:

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About the Role

Twitchs End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco CA where IT and AV collide - and were looking for someone whos just as comfortable debugging a network issue as they are running a flawless live All Hands stream.

Youll be the go-to technical force on the ground keeping day-to-day IT running smoothly while leveling up the AV experience for meetings events and everything in between. From quick desk-side fixes to high-visibility company moments youll play a key role in making sure everything just works - and works well.

Youll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong our events seamless and our employees well supported. This is a role for someone who doesnt just fix problems - you spot patterns get ahead of issues and build solutions that make them disappear for good.

You Will

- Drive operational excellence by constructively identifying root causes and system patterns and delivering high-quality efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region troubleshooting difficult difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices audit the quality of work performed by team members and vendors and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region accelerating progress by driving timely decisions identifying and mitigating risks and communicating status to stakeholders
- Create review and optimize SOPs knowledge base articles and user documentation ensuring clear process steps are defined for others to solve similar problems
- Provide expert comprehensive IT support (hardware software networking onboarding account administration) for Twitch employees across Mac and Windows environments managing the full employee device lifecycle: provisioning imaging deployment and offboarding
- Own the end-to-end AV experience for company events including All Hands managing setup live operation and teardown and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays cameras audio equipment switchers streaming hardware) and administer core SaaS tools (Okta Google Workspace Slack Zoom ServiceNow)

Bonus Point

Familiarity with the Twitch platform
Certifications in AV (Q-sys Level 1 CTS CTS-I CTS-D) and/or Networking (e.g. CCNA CWNA)
Experience with video editing software
ITIL certification or courses
Experience with ServiceNow or similar ITSM platforms
Scripting or automation experience (Python Bash PowerShell Google Apps Script)

Perks
- Medical Dental Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount


- 4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 3 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 4 years of technical support experience
- 4 years of corporate setting Windows Mac or Linux Operating systems support experience
- Bachelors degree in IT computer science or equivalent

- 3 years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 70400.00 - 122200.00 USD annually