Global Growth & Success Manager | PagBrasil

About PagBrasil

PagBrasil is a Brazilian company that enables international and domestic online merchants to offer digital payment solutions that are optimized and continuously updated to meet the specific needs of the Brazilian market.

With clients in more than 45 countries PagBrasil partners with the leading e-commerce platforms in the market and offers exclusive features for e-commerce such as PagStream an intelligent subscription management tool. The company also provides split payments and payment links as well as a differentiated Pix solution that ensures high sales conversion rates. Its clients include Samsung ConectCar Simple Organic Gringa Pampili and Samsonite.

PagBrasil received the Great Place to Work (GPTW) award from 2022 to 2025. This certification recognizes the best companies to work for in Brazil and worldwide based on a range of organizational climate indicators. This achievement is made possible by the incredible people who make up our team and who make us not only a leading payment institution in Brazil but also an inspiring place to work.

Mission:
PagBrasil is a company committed to transforming the payments industry and the e-commerce market through the continuous development of innovative technologies. Its mission is to simplify online financial transactions and democratize access to e-commerce.

Its work is guided by the principles of the 4 Is: Include Integrate Innovate and Inspire.

Values: excellence innovation ethics ownership empathy and team spirit.

Diversity is essential for creating solutions that are more human innovative and truly impactful. We value each person in their individuality ensuring the freedom to be who they are and to contribute their very best.

If you are looking for a place to grow learn and make a difference PagBrasil could be your next big step.

The Role

We are looking for a leader to structure and scale the Growth & Success area with a focus on revenue expansion retention and the continuous evolution of the customer experience.

This role works directly with the strategic client base combining business acumen executive relationship management and consistent execution.

What You Will Lead

• Conduct regular follow-up meetings with the team including 1:1s performance reviews and structured feedback;

• Define the areas strategic objectives and guide the development of individual OKRs aligned with PagBrasils growth goals;

• Develop internal talent and support the professional growth of team members;

• Define and lead PagBrasils client base growth strategy with a focus on retention revenue expansion and increasing account lifetime value;

• Manage and develop a portfolio of strategic domestic and international clients acting as the executive sponsor for key accounts;

• Structure upsell cross-sell and service expansion strategies within the client base ensuring consistent recurring revenue growth;

• Develop executive relationships with clients strategic stakeholders including senior decision-makers strengthening long-term partnerships;

• Lead strategic and complex negotiations related to contract renewals renegotiations scope expansion and relevant commercial partnerships;

• Ensure excellence in the customer experience throughout the entire relationship lifecycle driving satisfaction loyalty and continuous value generation;

• Act as a strategic advisor to key clients proposing improvements to payment processes checkout journeys payment methods and conversion performance;

• Lead performance analysis and business intelligence initiatives across the client base identifying growth and optimization opportunities;

• Act as the main voice of the customer within the company influencing strategic decisions related to product technology and operations;

• Work closely with the Product Technology Marketing Operations and Sales teams to develop solutions that meet client needs and expand growth opportunities;

• Ensure sound commercial governance of the client portfolio through proper pipeline opportunity and CRM interaction management;

• Develop methodologies playbooks and scalable processes for account management commercial expansion and client relationship management;

• Monitor the areas strategic indicators such as churn revenue retention base expansion and client engagement;

• Identify commercial or operational risks related to the client base and lead initiatives to mitigate them and protect revenue;

• Represent PagBrasil in executive meetings with strategic clients and at relevant industry events.

Requirements and Qualification

• Completed bachelors degree in Commercial Management Business Administration International Relations Communication Public Relations or related fields;

• Experience managing team productivity and tracking KPIs using tools such as Jira Planner or related tools;

• At least 5 years of experience in consultative B2B sales;

• Experience in international sales;

• Negotiation skills with large companies and complex corporate structures;

• Availability to travel;

• Advanced English.

Nice to have

• Advanced Spanish;

• Knowledge of the technology sector with an emphasis on payment businesses;

• Knowledge of Brazilian financial system regulations.

Work Model

On-site position in Porto Alegre;

CLT employment model.

Our Benefits

Unimed Unimax health plan Unimed dental plan Life insurance Access to the Wellz psychotherapy platform WellHub (Gympass) Meal and food allowance Transportation voucher Mobility allowance Company-subsidized parking Extended parental leave New baby born kit Company-subsidized English and Spanish classes Training and development allowance Happy Hour budget 14th salary.