Office 365 Messaging

Office 365 Messaging/Collaboration Engineer

New York NY Clinton NJ(Onsite)

Fulltime

Job Description

Office 365 Engineer will be responsible for designing implementing maintaining and supporting audio/video conferencing components for the collaboration platforms including O365 services (Skype Teams) WebEx Zoom and Polycom. The candidate will coordinate and lead video conferencing infrastructure installations conferencing production changes report/document platform issues ensure knowledge transfer occurs between engineering and operations staff and identify opportunities to enhance/optimize/improve overall service to the clients. The applicant must have a solid technical infrastructure experience strong project management acumen and excellent vendor management skills in addition to a superior service-oriented approach to infrastructure operations. The applicant is responsible for operational and service management processes to ensure that quality efficiency and agility goals are achieved.

The applicant must have experience with designing implementing maintaining and supporting collaboration components in Office 365 Zoom Polycom WebEx and associated infrastructure including all related applications servers and services. The applicant will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment. Incumbents must be able to lead efforts in troubleshooting remediating and optimizing collaboration-based issues while also working with engineering requirements and providing strategic recommendations to management.

Required Skills:

5 years of training experience in an enterprise collaboration environment with end-user application support experience

Working knowledge of integrating Office 365 Exchange Teams Zoom WebEx and Polycom

Experience with design and implementation of IT projects and major efforts to include documentation communication and coordination of all components

Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks

2 years of developing information system design governance process procedure documentation

Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems

Can convey complex and technical issues to diverse audiences orally and in writing in a manner that is easily understood authoritative and actionable for the business; actively listens to peers input.

Strong analytical and problem-solving skills; acts decisively and swiftly identifies problems and drives towards solutions.

Must be able to collaborate effectively with other senior architects support personnel and SN Managers within the organization

Desired Skill

Broad knowledge of other Microsoft systems infrastructure products

Must have excellent Customer Service skills

Proficient experience with modern authentication remediation with inclusion of multiple modern browsers Microsoft Office Suite and MS Teams client profiles..

Experience providing user guidance documentation and consultation

Excellent written oral interpersonal and presentational skills

Excellent analytical and problem-solving abilities

Experience working in a team-oriented collaborative environment

Thanks & Regards

Chandragupt Shivam

Ph : EXT-3188

Synchrony Systems Inc.

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