NOC Analys
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: NOC Analyst
Job Location: Dallas TX
Job Type: Contract
Video interview F2F interview
Job Description:
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology Computer Science or related field preferred.
0 2 years of experience in a NOC help desk IT operations or technical support environment (entry-level candidates welcome).
Basic understanding of networking concepts (TCP/IP DNS DHCP VPN routing/switching).
Familiarity with ITIL fundamentals and incident management processes.
Experience or exposure to monitoring tools such as Datadog SolarWinds Nagios or similar platforms.
Experience working with ticketing systems such as ServiceNow.
Strong communication skills - able to document and convey incident details to both technical and non-technical stakeholders.
Ability to work in a fast-paced environment manage multiple priorities and remain composed under pressure.
Willingness to work rotating shifts weekends and holidays as required for 24x7 operations coverage.
Preferred:
1 years of NOC IT operations or infrastructure monitoring experience in a financial services or enterprise environment.
Experience with Datadog monitoring dashboards and alert configuration.
Hands-on experience with ServiceNow incident event and knowledge management modules.
ITIL v3 or v4 certification (or actively pursuing).
Experience with runbook creation KB article management or standard operating procedure (SOP) documentation.
Understanding of application monitoring log analysis and basic scripting (PowerShell Python or Bash).
CompTIA Network CompTIA Security or equivalent certification.
