Senior Manager, Order Management

Strength in Trust

OneTrusts mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldnt slow teams downit should accelerate whats possible. This led us to develop the first technology platform for responsible data use in 2016. Today with AI representing the latest and most impactful expansion of data yet OneTrust is once again redefining what responsible innovation looks like. OneTrust the AIReady Governance Platform unifies regulatory intelligence automation and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

With growth comes commercial complexity. Our EMEA business spans dozens of markets currencies and contract frameworks and our GTM teams move fast. As our Senior Manager of Order Management in Madrid youll be the commercial anchor for the region the person GTM turns to when deals get complicated when structure matters and when quality cant be compromised. Youll lead a team of Deal Desk Analysts operate with autonomy and set the standard for what great deal execution looks like. This isnt a back-office support role. Its a seat at the commercial table.

Your Mission

As the commercial backbone of EMEA Deal Desk you will:

• Build coach and develop a high-performing team of Deal Desk Analysts setting clear expectations creating development paths and fostering a culture where your team makes decisions with confidence.

• Serve as the primary Deal Desk partner to EMEA GTM leadership from front-line AEs to Regional VPs and SVP bringing commercial expertise to strategic deals QBRs and forecast conversations.

• Drive deal quality consistency and velocity across the region owning the standard for how deals are structured reviewed and approved.

• Lead complex deal structuring including multi-year terms ramps co-terms restructures and non-standard commercial arrangements guiding your team and escalating with judgment.

• Influence governance and approval workflows establishing clear guardrails while empowering your team to move fast within them.

• Champion AI-native deal workflows identifying where AI can accelerate deal review improve consistency and reduce manual effort and then actually building those workflows with your team.

• Partner closely with Legal Finance and Order Operations on high-complexity or high-risk deals bridging the gap between commercial intent and contractual execution.

• Bring structure and repeatability to deal processes documenting business rules identifying gaps and continuously raising the bar on how the team operates.

• Operate as a true peer to GTM leadership not just a support function. You have a point of view on deal strategy.

• Collaborate with the Order Management Director and global OM leadership to align regional practices with global standards and drive cross-regional consistency.

You Are

A commercially sharp calm-under-pressure leader who knows how to build trust. You coach your team with intention; you dont just fix problems you build capability. Youre decisive when it matters curious when it doesnt and you know how to operate across cultures and time zones. Youve earned credibility with Sales teams not by saying yes to everything but by being an expert on deal structure. You hold the line when it matters and find creative paths when it doesnt.

You dont just use AI tools you build a team around them. You see AI as a genuine competitive advantage for your team and you bring your analysts along with you. Whether its automating a review workflow using AI to accelerate contract redlines or building a playbook with AI assistance you lean in. Youre not waiting for the company to mandate AI adoption. Youre already there.

Your Experience Includes

• 5 years of experience in Deal Desk or Order Management with 2 years in a people leadership role

• Proven track record of building and coaching high-performing Deal Desk teams

• Advanced expertise in complex deal structuring: ramps co-terms multi-year cancel & replace true-ups and restructures

• Deep fluency in revenue metrics: ARR ACV TCV and Churn and the ability to explain them clearly to any audience

• Strong contract literacy comfortable reading interpreting and drafting T&Cs and order forms

• EMEA commercial experience multi-currency deals regional pricing nuances and awareness of local compliance requirements

• Embraces AI as part of everyday work using enterprise tools confidently to move faster work smarter and raise the bar for the team.

• Advanced knowledge of CPQ platforms (e.g. Salesforce CPQ DealHub Zuora CPQ or equivalent)

• Advanced knowledge of Quote-to-Bill systems and end-to-end deal lifecycle processes

• Strong cross-functional stakeholder management comfortable influencing Legal Finance Sales Ops and GTM leadership without direct authority

• Excellent written and verbal communication skills in English; Spanish is a strong advantage

• Bilingual in English and Spanish able to support commercial conversations and contract review in both languages

• Bachelors degree in Finance Business Administration Accounting or equivalent experience

Extra Awesome

• Demonstrated ability to adopt champion and scale AI tools in a professional Deal Desk environment

• Experience in privacy trust GRC or compliance SaaS you understand the space and the customer

• Hands-on experience with AI prompt engineering or building AI-assisted workflows in a commercial context

• Can build reports and dashboards in Salesforce and Excel; Power BI or equivalent analytics experience

• Familiarity with CLM solutions (e.g. Ironclad) and how they integrate into the deal workflow

• Exposure to CPQ evaluation vendor assessment or tooling migration youve helped choose and implement the tools you work in

• Background in a high-growth SaaS company

• Experience maintaining and evolving a Deal Desk playbook business rules repository or deal approval matrix

Where we Work

We are embracing an office-first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.