Customer Success Manager

As our Customer Success Manager you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and of course maintain our current churn rate.

We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

We are currently on the lookout for someone that can take care of part of our biggest French customers so we will prioritize candidates that are fluent in French. 

You will leverage your experience and passion in relationship management creative problem solving and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption revenue retention & growth and customer advocacy.

Your responsibilities will include:

• Managing portfolio of clients
• Work cross-teams to boost client results
• Hold regular meetings with your portfolio of clients
• Keep clients up-to date on initiatives and product launches
• Detect areas of improvement on client KPIs and execute on them

Qualifications :

What are we looking for

• Someone that has fluency in both French and English. 
• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers from end-users through to executive sponsors navigating large complex organizations to elevate the perception of Red Points from a vendor to partner ensuring they have a consistent best-in-class experience in every interaction with Red Points.
• Commercially savvy and efficient at spotting nurturing and closing growth opportunities with your book of existing customers.
• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews where you influence through performance metrics and strategic discussions on their achievement of business goals.
• A team player with a positive attitude strong interpersonal skills and the ability to multitask
• Ability to thrive in an environment of ambiguity and an ability to frequently switch gears with ease
• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment can juggle multiple tasks at the same time can ensure that important but non-urgent matters are given sufficient priority
• Ability to adapt and explain  concepts for audiences of various perception levels.
• Ability to become a product expert you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers business made possible by their use of Red Points

Additional Information :

What we offer

• A friendly diverse and international team
• Youll have top-notch Private Health Insurance fully covered by the company.
• 23 working days of holidays per year plus the local public holidays.
• Indefinite Contract
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ Retribución Flexible will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model with a flexible start time. 
• At the office we offer fresh fruit and a huge variety of different kinds of milk coffee thé and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal opportunity employer and value diversity at our company. We encourage all applicants regardless of race religion or belief (if any) color nationality ethnic or national origin gender gender identity pregnancy and maternity sexual orientation age marital and civil partnership status or disability status.

If you think this is the right move for you and you match the description just apply! Well get in touch with you for an interview if you are one of the selected candidates. 

Remote Work :

No

Employment Type :

Full-time