Workforce Management Program Lead

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join the CXO Shared Services team at BILL where we drive operational excellence and enablescalable growth for a dynamic customer-centric fintech leader. As the WFM Program Leadyou will serve as a strategic program leader for BILLs WFM function bringing structure rigorand alignment across the BILL-badged WFM team BPO WFM resources and WaaS through influence shared standards and cross-functional collaboration this roleshapes how BILL plans executes and governs workforce management across every deliverymodel.

Responsibilities:

• Define and drive WFM practice standards across the BILL-badged team BPO WFMresources and WaaS partners establishing consistent methodology for forecastingscheduling and intra-day management that sets a clear bar for execution qualityacross all delivery models.
• Govern the quality and compliance of WFM outputs across all delivery modelsincluding the BILL-badged team BPO WFM resources and WaaS partners. Thisincludes auditing forecast accuracy scheduling efficacy and adherence to programstandards with gaps escalated through established governance channels to protectoperational integrity.
• Standardize WFM data and KPI reporting across the BILL-badged team BPO WFMresources and WaaS partners creating a single source of truth that deliversconsistent reliable performance visibility across all delivery models. AI-powered toolsand analytics are used throughout to surface deeper insights and support faster moreinformed decision-making.
• Lead onboarding and ongoing enablement for new WFM resources across the BILL-badged team BPO partners and WaaS ensuring everyone is aligned to BILLsscheduling standards WFM platform workflows and program expectations beforeassuming production responsibilities.
• Ensure WFM scheduling practices remain compliant with applicable labor laws andinternal policies conducting routine process audits across all delivery models tomitigate operational and compliance risk.

Wed love to chat if you have:

• 4 years of WFM experience with deep proficiency across forecasting schedulingand real-time management with hands-on experience in enterprise WFM platforms(such as Calabrio NICE Verint or equivalent) and a demonstrated ability to maximizetool utilization in support of program outcomes.
• A track record of operating across multiple WFM delivery models including BPO andWaaS partnerships with a demonstrated ability to align execution standards maintaindata consistency and hold all parties accountable to program goals through influenceand governance rather than direct authority.
• Strong analytical instincts and a high bar for data integrity with the ability to identifydiscrepancies across reporting layers ask the right questions and drive toward asingle source of truth.
• Experience bridging the gap between WFM strategy and day-to-day executiontranslating leadership priorities into structured processes governance frameworksand scalable operational workflows.
• A continuous improvement mindset with the ability to evaluate current WFM practicesidentify gaps between program potential and actual execution and build a clear caseand roadmap for elevating standards across people process and platform. Comfortleveraging AI tools to analyze workforce data generate operational insights andidentify patterns that inform smarter planning decisions.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
• HSA & FSA accounts
• Life Insurance Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.