Resident Tech Manager

Description -

Job Summary
This role is responsible for managing a team of contributors and/or supervisors with a focused scope ensuring adherence to policies and overseeing on-site hardware and application support delivery. The role leads goal setting resource allocation and process enhancement efforts collaborating cross-functionally. The role guides program objectives manages budgets and engages proactively with clients for continuous improvement. The role also serves as an expert fosters talent management and recommends strategic changes in alignment with business goals.

Responsibilities
Manages a team of individual contributors and/or supervisors with well-defined limited scope overseeing day-to-day activities with fairness and consistency in a timely manner ensuring compliance with the organizations policies and procedures.
Leads a team accountable for delivering on-site hardware systems sub-systems and application support to customers in accordance with contractual service agreements.
Engages in setting up performance objectives assembling project teams resource allocation and ensuring the successful execution of diverse field technical support programs and processes.
Collaborates with cross-functional teams to identify and implement process improvements and policy development also actively engaging in their design and implementation.
Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups fostering creativity and motivation.
Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
Identifies potential risks and challenges devising comprehensive mitigation strategies and providing robust support to onsite teams.
Engages with clients proactively to understand and anticipate their future business requirements driving continuous solution improvement.
Acts as subject matter expert identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
Performs talent management responsibilities including recruitment performance management coaching and career development.

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience preferably in Poly/HP products in Customer base account management video or computer customer support on site customer support Mission Critical systems experience or a related field.

Preferred Certifications
ITIL Certifications

Knowledge & Skills
Video Conferencing

Automation
Customer Relationship Management
Customer Support
Environment Health And Safety
Field Service Management
Key Performance Indicators (KPIs)
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment

Cross-Org Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Impact & Scope
Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal