Responsible for serving as the primary floor leader and shift authority directly beneath the Arcade Supervisor. This role is responsible for leading frontline arcade staff ensuring smooth daily operations delivering excellent guest experiences and maintaining operational standards throughout the shift. The Arcade Lead acts as Manager on Duty when the Arcade Supervisor is not present and provides hands-on leadership while actively working on the floor.
Organizational Relationships
Reports to:
Arcade Supervisor/Manager
Supervises:
Arcade Attendants
Qualifications and Skills
Must be 18 years of age or older
Ability to read write speak and understand English
Strong communication and problem-solving skills
Ability to lead by example in a fast-paced environment
Comfortable handling cash guest interactions and minor conflict resolution
Work flexible schedule including nights weekends and/or holidays as needed
Education and Experience
High School diploma/GED or equivalent education
Previous experience in an arcade entertainment venue retail or hospitality setting
Prior lead or supervisory experience preferred
Duties and Responsibilities
Leadership & Team Support:
Lead coach and support Arcade Attendants during assigned shifts
Act as the go-to leader for staff questions guest issues and operational needs
Assist with training new hires and cross-training team members
Model professional behavior guest service excellence and company values at all times
Communicate shift updates issues and performance feedback to the Arcade Supervisor
Operations & Floor Management:
Serve as Manager on Duty (MOD) when assigned or when the Supervisor is unavailable
Ensure arcade games attractions and redemption areas are clean safe and operational
Monitor game performance report malfunctions and coordinate with technicians
Enforce safety procedures cash handling policies and company standards
Assist with opening and closing procedures including checklists and reporting
Guest Experience:
Deliver a fun engaging and safe guest experience at all times
Handle guest concerns disputes refunds and service recovery professionally under the supervision of the Arcade Supervisor or Arcade Manager
Promote arcade programs parties specials and loyalty offerings
Maintain a positive energetic presence on the floor
Cash & Merchandise Oversight:
Assist with cash handling game card system and redemption inventory controls
Verify staff adherence to cash policies and loss prevention procedures
Support merchandising standards and prize stock organization
Performs other related duties as assigned by Management.
Summary of PositionResponsible for serving as the primary floor leader and shift authority directly beneath the Arcade Supervisor. This role is responsible for leading frontline arcade staff ensuring smooth daily operations delivering excellent guest experiences and maintaining operational standards...
Summary of Position
Responsible for serving as the primary floor leader and shift authority directly beneath the Arcade Supervisor. This role is responsible for leading frontline arcade staff ensuring smooth daily operations delivering excellent guest experiences and maintaining operational standards throughout the shift. The Arcade Lead acts as Manager on Duty when the Arcade Supervisor is not present and provides hands-on leadership while actively working on the floor.
Organizational Relationships
Reports to:
Arcade Supervisor/Manager
Supervises:
Arcade Attendants
Qualifications and Skills
Must be 18 years of age or older
Ability to read write speak and understand English
Strong communication and problem-solving skills
Ability to lead by example in a fast-paced environment
Comfortable handling cash guest interactions and minor conflict resolution
Work flexible schedule including nights weekends and/or holidays as needed
Education and Experience
High School diploma/GED or equivalent education
Previous experience in an arcade entertainment venue retail or hospitality setting
Prior lead or supervisory experience preferred
Duties and Responsibilities
Leadership & Team Support:
Lead coach and support Arcade Attendants during assigned shifts
Act as the go-to leader for staff questions guest issues and operational needs
Assist with training new hires and cross-training team members
Model professional behavior guest service excellence and company values at all times
Communicate shift updates issues and performance feedback to the Arcade Supervisor
Operations & Floor Management:
Serve as Manager on Duty (MOD) when assigned or when the Supervisor is unavailable
Ensure arcade games attractions and redemption areas are clean safe and operational
Monitor game performance report malfunctions and coordinate with technicians
Enforce safety procedures cash handling policies and company standards
Assist with opening and closing procedures including checklists and reporting
Guest Experience:
Deliver a fun engaging and safe guest experience at all times
Handle guest concerns disputes refunds and service recovery professionally under the supervision of the Arcade Supervisor or Arcade Manager
Promote arcade programs parties specials and loyalty offerings
Maintain a positive energetic presence on the floor
Cash & Merchandise Oversight:
Assist with cash handling game card system and redemption inventory controls
Verify staff adherence to cash policies and loss prevention procedures
Support merchandising standards and prize stock organization
Performs other related duties as assigned by Management.
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