Patient Access and Care Coordinator

As part of its mission Alphapointe provides preferential hiring to people with vision impairments (legally blind).

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment thats both challenging and satisfying as well as an array of benefits including medical dental vision and life insurance short and long term disability vacation and sick time paid holidays and flexible spending options as well as a generous 401(k).

Job Summary: The Patient Access & Care Coordination Lead serves as the primary point of contact for referral management scheduling intake and communication for Alphapointes Vision Clinics and Life Skills Training Center (CRS). This role coordinates care through the EHR and utilizes platforms such as Athena and Demandforce to support patient engagement appointment adherence and outreach.

This position functions as the operational lead for front-end patient access aligning services across occupational therapy (OT) optometry vision therapy (VT) and life skills programming to ensure a seamless patient experience. The role also provides cross-coverage support as needed to maintain clinic flow and service continuity.

Key Responsibilities

Patient Access & Referral Management

• Manage incoming referrals and ensure timely conversion to scheduled services.
• Coordinate with providers agencies and internal teams to facilitate care access.
• Track referral trends and address delays or barriers.
• Support outreach and marketing efforts to increase service utilization.

Scheduling & Coordination

• Manage scheduling across Vision Clinics and Life Skills programs.
• Coordinate services across OT Optometry VT and Life Skills to ensure continuity of care.
• Optimize scheduling rescheduling and follow-up communications.
• Support home visit coordination and provider alignment.

Intake & Documentation

• Gather insurance authorizations (as needed) and key demographics prior to appointments.
• Ensure accurate data entry in Athena and related systems.
• Verify eligibility and confirm documentation readiness.

Communication & Outreach

• Utilize Athena Demandforce and other tools for scheduling reminders and engagement.
• Execute strategies to reduce no-shows and improve attendance.
• Coordinate communication across clinical and program teams.

Operations & Quality Improvement

• Monitor referral scheduling and intake trends to improve efficiency.
• Resolve workflow barriers and scheduling conflicts.
• Collaborate with leadership to enhance patient experience.

Cross Function

• Provide front desk intake and operational coverage as needed.
• Support check-in/check-out phones and clinic flow.

Administrative Support

• Assist with reporting data entry and operational projects.

Qualifications

• High school diploma required; Associates degree preferred.
• 2 years in patient access scheduling or healthcare coordination.
• Experience with EHR systems (Athena preferred).
• Experience with Demandforce or similar communication platforms preferred.
• Strong communication organization and problem-solving skills.
• Ability to work with diverse populations including individuals with visual impairments.

Additional Information

• On-site role during standard hours.
• Training provided on systems and workflows.
• May support occasional outreach or program events.

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran