Processing Specialist

This is a remote position.

Here at ACDI our Processing Specialist role involves but is not limited to processing and delivering ACDIs quotes orders and licenses to our devoted partners as well as ensuring data integrity across ACDIs many dealers and end-user account profiles.

Successful candidates possess excellent organizational skills the ability to think proactively extreme attention to detail in data processing extraordinary time management skills and the ability to communicate information effectively with superb customer service.

Processing Specialists will be required to facilitate processes between ACDIs sales channel and the dealer channel for all post-sale orders license ordering and deliveries. They may also be involved in documenting procedures and presenting new process designs to managers and or supervisors for discussion.

ACDIS PROCESSING SPECIALISTS RESPONSIBILITIES:

• Process incoming quote requests and renewal quotes with speed and accuracy to ensure timely delivery to partners
  

• Support incoming purchase orders license orders and license fulfillment as needed
  

• Develop a strong understanding of ACDIs hardware shipping processes across multiple systems including export and pricing requirements
  

• Maintain thorough knowledge of ACDIs product portfolio and online quoting portal in order to support and train partners when needed
  

• Update and maintain customer account information in CRM ensuring strong data integrity and accuracy
  

• Build and maintain a comprehensive understanding of ACDIs programs and product offerings
  

• Bring inconsistencies and problems to the attention of management
  

• Participate in problem resolution opportunities for your role and team
  

• Track major incident management processes and ensure adherence to the process and escalation requirements within the various support areas
  

• Maintain a complete understanding of and adhere to all policies and processes of this position and the company as a whole
  

• Maintains professional and technical knowledge by attending educational workshops reviewing professional publications and establishing personal networks
  

• Contributes to team efforts by accomplishing related results as needed
  

• Understand and be knowledgeable of all ACDI offered software hardware products and services
  

• Thorough understanding of ACDIs pricing model for products and services provided
  

• Effectively communicate with other processing team members and management to provide the absolute best experience possible for ACDIs customers and dealers daily
  

• Contribute to team effort by accomplishing related results as needed
  

• Maintains a complete understanding of and adhere to all ACDI policies procedures and processes
  

• Maintain a positive organizational culture while upholding ACDIs mission vision and core values
  

EXPERIENCE & EDUCATION REQUIREMENTS

• High School Diploma or GED required
  

• Fluent in English required
  

• Solid experience with client interactions and customer service
  

• Familiarity with Google applications sets you apart
  

• Strong professional communication skills (via phone email and in-person) problem-solving technical capacity and collaboration
  

• Ability to communicate information in laymans terms for the purpose of communicating with internal and external resources
  

• Experience exercising discretion and confidentiality with sensitive company information
  

• Excellent organizational skills with an ability to think proactively anticipate upcoming needs and prioritize work
  

PHYSICAL REQUIREMENTS

• Must be able to stand or sit for prolonged periods of time
  

SUPERVISORY RESPONSIBILITY

• This position has no supervisory responsibilities.
  

WORK ENVIRONMENT

• Moderate noise level bullpen environment located at Benton Headquarters is preferred
  

• Fast-paced encouraging and positive
  

OTHER DUTIES

• Please note that this job description is not intended to cover or list in full the activities duties or responsibilities required of the employee for this job. Duties obligations and activities may change at any time with or without notice.