Sr. Technical Program Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

• Own end-to-end execution of high-visibility multi-team technical initiatives aligned to company goals.
• Translate ambiguous business objectives into clear program structures with defined milestones sequencing dependencies and measurable outcomes.
• Drive alignment across engineering product security data and go-to-market stakeholders.
• Ensure programs deliver business impactnot just feature completion.

• Establish durable program governance frameworks and operating cadences (e.g. planning reviews milestone tracking risk reviews QBR inputs).
• Create standardized health reporting with clear leading and lagging indicators.
• Improve planning accuracy release predictability and cross-team dependency management.
• Identify and eliminate systemic execution bottlenecks.

• Proactively identify technical organizational and sequencing risks.
• Develop mitigation plans with clear ownership and timelines.
• Escalate effectively with context trade-offs and decision recommendations.
• Protect customer impact release quality and business commitments.

• Define program success criteria tied to measurable business outcomes (e.g. reliability performance customer experience efficiency revenue enablement).
• Use data to monitor progress and course-correct early.
• Deliver clear concise executive-ready written updates.
• Ensure leadership has visibility into program health risks and required decisions.

• Partner closely with Engineering Directors Product Leaders and cross-functional stakeholders.
• Resolve cross-team ambiguity and clarify accountability boundaries.
• Mentor and elevate other TPMs through best practice sharing.
• Contribute to continuous improvement of the TPM operating model.

• Successful delivery of one or more company-critical initiatives with measurable business impact.
• Increased predictability and transparency in program execution.
• Clear and standardized reporting mechanisms adopted by leadership.
• Reduced cross-team friction and improved delivery velocity.
• Strong executive trust in your judgment and escalation quality.
• Durable mechanisms that scale beyond a single initiative.

• Bachelors degree in Computer Science Engineering Information Systems or a related technical field required.
• 812 years of experience leading large-scale technical programs in SaaS or platform environments.
• Demonstrated experience operating at Staff-level scope across multiple engineering teams.
• Strong technical foundation with ability to understand system architecture APIs distributed systems concepts data flows and engineering trade-offs.
• Proven ability to influence senior stakeholders without direct authority.
• Exceptional written and verbal communication skills including narrative-style executive documentation.
• Strong analytical and structured problem-solving capabilities.

• Advanced degree (MS or MBA) is a plus.
• Experience in multi-product SaaS platforms or ecosystem-based software companies.
• Experience supporting AI/ML initiatives large integrations or platform transformations.
• Experience building and scaling operational mechanisms in complex organizations.
• Familiarity with scaled Agile or other modern product development methodologies.

• Operate independently with minimal oversight.
• Take full ownership of ambiguous high-risk cross-organizational initiatives.
• Anticipate second- and third-order impacts of technical and sequencing decisions.
• Challenge assumptions constructively and influence roadmap trade-offs when necessary.
• Think in mechanisms and systemsnot one-time execution fixes.
• Raise the bar on execution standards across the organization.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.