Customer Service Specialist (Italian Bilingual)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Specialist is within our office located at Manila Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources Fax email and Esker.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:
- Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution) and (CRM)
- Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx International Limiteds SAP ERP system
- Elevate workflow issues to Order Escalation Specialists in Galway Ireland to escalate all unsolved customer purchase orders for a timely resolution
- Communicate with supervisor to ensure daily order processing requirements are met
- Execute applicable Quality System processes
- Other duties as assigned
BASIC QUALIFICATIONS EDUCATION:
- Must possess at least College/Bachelors Degree
- Minimum 1-2 year(s) experience in a related field required
- Knowledge of SAP or ERP applications preferred
- Fluency in Italian language
PREFERRED QUALIFICATIONS:
- Must be proficient in MS Office including Excel Word and Outlook
- Must have good keyboarding and typing skills
- Must have data entry experience
- Must be able to multi-task and meet deadlines
- Must be able to communicate professionally
- Must be willing to work night shift
COMPETENCIES:
- Customer Focus
- Functional/Technical Skills
- Priority Setting
- Problem Solving
- Process Management
An equal opportunity employer Abbott welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation please send an email to .
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
RMDx Rapid and Molecular Diagnostics
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
