Software Development Manager, Workforce Solutions Employee Onboarding Experience (EOE)

As a Software Development Manager you will lead a team of engineers building transformative solutions powered by Agentic AI to automate and optimize Amazons global employee onboarding and experience operations. You will own the Employee Onboarding and Experience (EOE) contingencies & services tech team a strategic initiative driving $50M in annual operational savings and delivering significant productivity gains and experience improvements for 1.5M employees and part time workers.

This high-impact role involves navigating the complexity of 3M transactions annually across 67 countries in critical functions like Background Checks Drug Tests Medical Checks Work Authorization Immigration and Relocation. You will leverage AI and automation capabilities to reimagine these processes eliminating repetitive manual work and empowering service teams to focus on high-value human-centric activities.

Your technical leadership will be essential as you drive the development of foundational data infrastructure reusable primitives and intelligent agent-based workflows. You will partner closely with stakeholders across Operations Corporate AWS and International teams to understand pain points define requirements and deliver transformative solutions at scale. People management responsibilities include building and guiding a high-performing diverse engineering team providing technical mentorship and fostering a culture of innovation.

This challenging role requires exceptional technical acumen strong communication skills and the ability to balance strategic vision with tactical execution in a fast-paced ambiguous environment. You will navigate complex global regulations make data-driven decisions with far-reaching impact and ensure the delivery of high-quality secure solutions that enhance Amazons hiring and employee management capabilities. If youre passionate about leveraging advanced technologies to streamline operations and elevate the employee experience this is an unparalleled opportunity to drive change and deliver outsized business value.

About the team
Workforce Solutions (WS) empowers our customers by providing integrated people-focused solutions that streamline hiring processes for WW Stores AWS Devices and Talent Acquisition. As stewards of the employee lifecycle and experience we drive initiatives that promote transparency and efficiency in career mobility workforce engagement and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customers needs and match individuals to the right opportunities through our services.

- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 184900.00 - 250200.00 USD annually