CRM Business System Analyst

Looking for an opportunity to make an impact

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive keep reading!

Leidos seeks a CRM Business System Analyst to support the Digital Solution Inc. program. The selected candidate will have the ability to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements. Onsite/In-office software consulting and software support with majority remote customer support in a demanding Capitol Hill environment. The ability to communicate effectively with VIP customers is a plus.

The Challenge:

• Able to multi-task while supporting VIP clients
• Provide daily support for intranet Quorum (IQ) product to customers
• Provide weekly reports and open tickets for each support or consulting request from customers
• Train IQ product to new customers as they turnover in customer offices
• Guide and make decisions in formulating new sound business and related technical processes as well as analyzing/optimizing current processes
• Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output

What Sets You Apart:

• Bachelors degree with two plus (2) years of relevant experience. May consider more years of relevant experience in lieu of degree
• Ability to learn proprietary CRM Software
• Basic knowledge of HTML and troubleshooting skills
• Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences
• Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise
• Two plus (2) years of relevant experience with MS Office products
• This position request U.S Citizenship and the ability to obtain and maintain Public Trust Security Clearance

You Might Also Have:

• One plus (1) of experience working in a Senator or Congressmans office using IQ product would be beneficial
• Previous helpdesk/onsite support experience
• Working knowledge of Technical Support Ticketing systems
• Oracle/SQL knowledge and experience
• Experience in Multimedia Design and Web Content Development would be a Plus

We take care of our employees. Leidos seeks the best and the brightest and in return we invest in you with an eye on your future through career advancement growth opportunities and continuous improvement via mentoring formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the worlds toughest problems and reward you with a welcoming culture that recognizes the importance of a strong work/life balance as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.