Victim Services Client Support Coordinator

This posting is for 1 temporary full-time position until November 2027

The Victim Services Client Support Coordinator (Client Services Coordinator) provides support to victims of crime and tragedy in the aftermath of a crisis event in accordance with governing legislation RCMP Memorandum of Understanding (MOU) and Strathcona County policies. This position helps support the organization in meeting expectations for timely and effective service delivery. The goal is to support RCMP members by helping individuals referred to Strathcona County Victim Services cope in the longer term by relieving distress supporting personal autonomy and restoring self-reliance.

Key Responsibilities:

• Provide in-person on-scene detachment hospital crisis intervention with the victims consent and at the request of first responders and community agencies
• Conduct needs assessments with clients with an emphasis on trauma-informed care and develop personal service/safety plans with clients providing enhanced services to vulnerable clients
• Provide referrals to appropriate community and government support services
• Provide follow up with clients not involved in the criminal justice system
• Provide one on one support to clients before during and after court proceedings
• Work with Crown Prosecutors and other agencies to educate assist and support victims and witnesses during the criminal court process
• Work with response advocates and court volunteer advocates to ensure clients are supported
• Ensure all contacts with clients are properly documented maintain adequate and accurate statistical data for ongoing evaluation as well as participate in survey and research projects

Qualifications and Skills:

• Bachelors Degree in a Human Services field (e.g.: Social Work) is preferred with an understanding of crisis response and trauma informed practice
• Minimum of 5 years related client service experience preferably with individuals who have experience with crisis/trauma
• Understanding of the Alberta Criminal Justice System
• Excellent verbal and written communication with strong documentation skills
• Demonstrated interpersonal skills with a professional and friendly demeanour
• Keen attention to detail
• Strong relationship building skills with a collaborative approach for working within the community
• Computer skills must be proficient with Microsoft Office suite

Conditions of Employment:

• Ability to obtain RCMP Enhanced Reliability Security Clearance
• Access to reliable personal transportation
• Ability to respond to crisis/trauma incidents 24/7 participate as a staff member/team lead of the on-call crisis response schedule
• Living within 20 minutes of Strathcona County RCMP detachment is considered an asset

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety collaboration and accountability.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance and critical illness programs
  • Retirement and pension programs
  • Paid and unpaid leave programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however only those selected for an interview will be contacted.