Customer Experience Manager Tamworth

Customer Experience Manager

• Customer Experience Manager
• Tamworth Staffordshire (Hybrid-Working)
• Up to 60000 per year Car/Car Allowance
• Plus an excellent company benefits package (25 days holiday Bank holidays Pension Healthcare etc.)

Skills and Experience:

• Proven experience in a customer experience customer success technical account management or service delivery role.
• Professional customer centric and presented in a great manner for both customers and team
• Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes.
• Experience managing complex customer journeys involving hardware installation commissioning and technical fieldwork.
• Demonstrated ability to coordinate crossfunctional teams and manage customer expectations.
• Excellent communication skills with the ability to translate technical concepts into clear customerfriendly language.
• Proven experience in a customer experience/account manager role and the ability to be ambitious to make great customer contacts and be a key part of owning the management of customer experience.
• Strong background in engineering technical operations and cleantech/energy systems.
• Experience in renewable energy agriculture biomethaneor related engineering sectors is highly desirable not essential.
• Experience with HubSpot highly advantageous.

The Opportunity:

My client based in the renewables sector are looking for a Customer Experience Manager where you will be the primary interface with their customers responsible for reviewing managing and continuously improving the end-to-end customer role is pivotal in ensuring that clear communication and planning across commercial engineering project and operations teams issummarised as information back to the customer as well as providing guidance regarding customer considerations and key operational client are looking for someone who has proven experience in a customer focusedrole and this may have begun from a field/service support role but has led to an office-based coordinationrole with strong organisation communication andproblem-solving experience.

Applications:

To learn more about our client and this great opportunity on offer working as a Customer Experience Manager based in Staffordshire; please call and speak with John Noonan here at ISR Recruitment on 0or please email me a copy of your very latest CV () and Ill call you back to discuss the role in more detail.

Please contact John here at ISR to learn more about our client who are continuing to grow and dominate their sector here in the UK with their expertise and range of technology products